2025-09-19 08:23:34
I've been testing smart glasses for almost a decade. And in that time, one of the questions I've been asked the most is "oh, but can you see anything in them?" For years, I had to explain that no, glasses like that don't really exist yet.
That's no longer the case. And while I've seen a bunch of glasses over the last year that have some kind of display, the Meta Ray-Ban Display glasses feel the closest to fulfilling what so many people envision when they hear the words "smart glasses."
To be clear, they don't offer the kind of immersive AR that's possible with Meta's Orion prototype. In fact Meta considers "display AI glasses" to be a totally separate category from AR. The display is only on one lens — the right — and its 20-degree field of view is much smaller than the 70 degrees on Orion. That may sound like a big compromise, but it doesn't feel like one.
The single display feels much more practical for a pair of glasses you'll want to wear every day. It's meant to be something you can glance at when you need it, not an always-on overlay. The smaller size also means that the display is much sharper, at 42 pixels per degree. This was especially noticeable when I walked outside with the glasses on; images on the display looked even sharper than in indoor light, thanks to automatic brightness features.
I also appreciated that you can't see any light from the display when you're looking at someone wearing the glasses. In fact the display is only barely noticeable at all when you at them up close.
Having a smaller display also means that the glasses are cheaper, at $799, and that they don't look like the chunky AR glasses we've seen so many times. At 69 grams, they are a bit heavier and thicker than the second-gen Meta Ray-Bans, but not much. As someone who has tried on way too many pairs of thick black smart glasses, I'm glad Meta is offering these in a color besides black. All Wayfarer-style frames look wide on my face but the lighter "sand" color feels a lot more flattering.
The Meta Neural Band wristband that comes with the display glasses functions pretty much the same as the band I used on the Orion prototype. It uses sensors to detect the subtle muscle movements on your hand and wrist and can translate that into actions within the glasses' interface.
It's hard to describe, but the gestures for navigating the glasses interfaces work surprisingly well. I can see how it could take a little time to get used to the various gestures for navigating between apps, bringing up Meta AI, adjusting the volume and other actions, but they are all fairly intuitive. For example, you use your thumb to swipe along the the top of your index finger, sort of like a D-pad, to move up and down and side to side. And you can raise and lower the speaker volume by holding your thumb and index finger together and rotating your wrist right or left like it's a volume knob.
It's no secret that Meta's ultimate goal for its smart glasses is to replace, or almost replace, your phone. That's not possible yet, but having an actual display means you can look at your phone a whole lot less.
The display can surface incoming texts, navigation with map previews (for walking directions), and info from your calendar. I was also able to take a video call from the glasses — unlike Mark Zuckerberg's attempted live demo during his keynote — and it was way better than I expected. I could not only clearly see the person I was talking to and their surroundings, I could turn on my glasses' camera and see a smaller version of the video from my side.
I also got a chance to try the Conversational Focus feature, which allows you to get live captions of the person you're speaking with even in a loud environment that may be hard to hear. There was something very surreal about getting real-time subtitles to a conversation with a person standing directly in front of me. As someone who tries really hard to not look at screens when I'm speaking to people, it almost felt a little wrong. But I can also see how this would be incredibly helpful to people who have trouble hearing or processing conversations. It would also be great for translations, something Meta AI already does very well.
I also appreciated that the wristband allows you to invoke Meta AI with a gesture so you don't always have to say "Hey Meta." It's a small change, but I've always felt weird about talking to Meta AI in public. The display also addresses another one of my longtime gripes with the Ray-Ban Meta and Oakley glasses: framing a photo is really difficult. But with a display, you can see a preview of your shot, as well as the photo after the fact, so you no longer have to just snap a bunch and hope for the best.
I've only had about 30 minutes with the glasses, so I don't really know how having a display could fit into my daily routine. But even after a short time with them, they really do feel like the beginning of the kind of smart glasses a lot of people have been waiting for.
This article originally appeared on Engadget at https://www.engadget.com/wearables/meta-ray-ban-display-hands-on-discreet-and-intuitive-002334346.html?src=rss2025-09-19 06:16:27
Now that iOS 26 is available to download for many iPhone users — here's how to install it — it's time to check your phone to see if you're eligible for the update. The new OS became available on Monday this week, along with iPadOS 26 and Apple's other operating system updates.
If your phone is compatible with the latest OS, you'll notice substantial changes when you install the new update. You may have already heard about "Liquid Glass," which (intentional or not) is sort of like Apple's take on the old Windows Vista design language. That's the most notable change, but we spent two weeks test-driving many of the other features included in the update — you can check out our hands-on iOS 26 preview for more impressions.
Not sure if you have an eligible smartphone or tablet but also don't want to upgrade? No worries, we'll help you find out if your devices will be able to run iOS 26.
While Apple didn't nix any iPhones from its eligibility list last year, that's not the case for 2025, as a few models are getting the axe this time around. All iPhone 8 models and the iPhone X were the last to receive the boot in 2023, and this year, iPhones released in 2018 will be left behind.
You can find a full list of iPhones and iPads that support iOS 26 and iPadOS 26 below. To see everything you get with the latest OS updates, you can check out our big rundown of what to expect from iOS 26. Additionally, here's everything Apple revealed at the iPhone 17 launch event, including the all-new iPhone Air. (Check out Engadget's liveblog of the event for full details.)
Unlike last year, a trio of iPhones won't be eligible to download the newest iOS. These three models that were first released in 2018 won't be coming to the iOS 26 party:
iPhone XR
iPhone XS
iPhone XS Max
Per Apple's site, the devices listed below will be compatible with iOS 26. In short, if you have an iPhone that was announced in 2019 or later, you're in the clear:
iPhone SE (second generation or later)
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 16e
iPhone 17
iPhone 17 Pro
iPhone 17 Pro Max
iPhone Air
Meanwhile, the iPads listed below are eligible to download iPadOS 26:
iPad Pro (M4)
iPad Pro 12.9‑inch (3rd generation and later)
iPad Pro 11‑inch (1st generation and later)
iPad Air (3rd generation and later, including M2 and M3)
iPad (8th generation and later, including A16)
iPad mini (5th generation and later, including A17 Pro)
If you want to continue using your older iPhone that isn't supported by iOS 26, that's fine. However, you'll eventually miss out on security updates which could potentially put your phone at risk for malware and other threats. Additionally, some apps may stop working if they require a certain version of iOS or later. And, of course, you won't be able to access the latest features iOS 26 offers.
When you first open Software Update in Settings, you'll notice two different upgrade options: iOS 18.7 and iOS 26. Apple released the former to address security issues, so you can at least download that one if you're unsure about all the big changes on iOS 26. It also gives you more time to wait for Apple to take care of any bugs on the new OS.
However, if you're excited to finally have the Liquid Glass aesthetic on your phone and use all the new features iOS 26 has to offer, go ahead and install that one. After all, Apple had all summer to weed through the most problematic bugs during its beta phase and usually releases a new update shortly after the initial launch.
Liquid Glass design: Your home screen is getting revamped with new app icons, including dark mode and all-clear options. You'll also notice buttons with a new floating design. Liquid Glass, in Apple's terms, was designed to make all of the company's operating systems more visually cohesive.
Phone app redesign: You can finally scroll through contacts, recent calls and voicemail messages all on one screen. It also comes with a new feature called Hold Assist that'll notify you when an agent comes to the phone so you can avoid the elevator music.
Live Translate: iOS 26 brings the ability to have a conversation via phone call or text message with someone who speaks another language. Live Translate will translate your conversation in real time.
Polls feature: Coming to group messages in the Messages app, chat members can now create polls. This can help prevent the unwanted 30+ messages when it comes to deciding which restaurant you're meeting at this weekend.
New lock screen options: More customizable iPhone lock screen options are available with iOS 26, including a cooler clock, 3D wallpaper effects, more widgets and better focus mode options.
Snooze longer (or shorter): Say goodbye to the 9-minute snooze setting in your alarms (if you want). You now have the option to change your snooze time from one to 15 minutes.
Fresh Camera app design: You'll find the Camera app is simpler to navigate in iOS 26, with all the buttons and menus located in convenient spots. That means less swiping, more photo taking. Plus, there's a new feature that tells you if your lens is too dirty.
Screenshot revamps: When you take a screenshot, you now have the option to search for the image on Google (maybe you're looking for a sweater you saw on a celeb) and you can ask ChatGPT questions about the photo — all from the edit screen. It's like a reverse image search but without all the hard work.
This article originally appeared on Engadget at https://www.engadget.com/mobile/ready-to-download-ios-26-see-if-your-iphone-is-eligible-for-the-free-update-first-191854926.html?src=rss2025-09-19 05:15:37
If you haven't already, you can now download the new iOS 26 on your iPhone. Once you do, get ready to see a slew of changes, including a new clear design called Liquid Glass. The translucent look can be found within apps as well as your lock and home screens. (If you don't like it, there's a way to reduce the transparency.) The overhaul is one of several big changes that come with iOS, macOS, iPadOS, watchOS and the rest of Apple's software suite — the new operating system updates for those gadgets are also available to download now.
You'll also see multiple useful additions in the Phone and Messages apps. For instance, the ability to weed out spam texts or unknown senders and an option to hold your spot on a phone call when you've been waiting for a representative to pick up. And for fun, you can now create polls in group texts. Other new improvements coming include a confirmed AirPods live translation feature, and a new bouncy animation on the passcode screen and in the Control Center.
If you're planning to upgrade your phone this year, take a look at all the new models Apple unveiled during its iPhone 17 event, from the iPhone 17 lineup (check out our review of the iPhone 17) to the all-new ultra-thin iPhone Air (take a look at our hands-on review). If you missed the keynote, you can catch up on everything Apple announced here or rewatch the full iPhone 17 launch. The company rounded out its announcements with three new Apple Watch models, as well as the brand-new AirPods Pro 3.
Most newer iPhone models are eligible to download iOS 26. We've rounded up a full list of new features you'll have to check out.
Instead of releasing iOS 19, Apple skipped its naming convention ahead to iOS 26. The company has decided to line up its iOS version numbers with a year-based system, similar to car model years. So while iOS and its sibling operating systems were released in 2025, they're all designated "26" to reflect the year ahead.
Apple also released iOS 18.7 alongside iOS 26 to address security issues — great news if you don't have a phone that's eligible to run the latest OS. If you're wondering which one to download first, it's really up to you. Do you want to wait for Apple to quash any bugs in iOS 26 or do you want access to all the new features everyone's talking about now?
Let's be honest. Out of everything announced at WWDC this year, the new Liquid Glass design was the star of the show. The iPhone's home and lock screens have looked pretty much the same year after year — the last exciting thing (in my opinion) was the option to add your own aesthetic to your home screen by customizing your apps and widgets. So seeing the home and lock screens' new facelift is refreshing.
So what exactly is Liquid Glass? Apple calls it a "new translucent material" since, well, the apps and widgets are clear. However, the screen can still adapt to dark and light modes, depending on surroundings. You'll also notice buttons with a new floating design in several apps, like Phone and Maps. They're designed to be less distracting than the current buttons, but are still easy to see.
While the design overhaul has proven to be controversial since its announcement, some — including Engadget's Devindra Hardawar — like the new direction, even if it's somewhat reminiscent of Microsoft's translucent Windows Vista Aero designs from nearly twenty years ago.
That said, while it was in beta mode, Apple incorporated some user feedback into the design, dialing back the transparency in at least some places. And while it will continue to evolve, Apple users won't be able to escape it: The company says Liquid Glass was designed to make all of its platforms more cohesive.
Here's a look at how the translucent aesthetic looks with the new macOS Tahoe 26 on your desktop.
If you find you don't like the new clear look after downloading iOS 26, you can change a couple Accessibility settings, though you can't completely turn off Liquid Glass. For starters, you can reduce the liquid look by going to Settings > Accessibility > Motion > toggle on Reduce Motion.
You can make your drop-down menus more opaque instead of translucent by going to Settings >Accessibility > Display & Text Size > toggle on Reduce Transparency.
You can also change your clear apps back to the way they were. Just press and hold any app on your screen and select Edit Home Screen. From here, tap Edit (top left) and Customize. You can swap out to Default, Dark or Tinted.
iOS 26 has a laundry list of new features. Among the most worthwhile:
Phone app redesign: You can now scroll through contacts, recent calls and voicemail messages all on one screen. It also comes with a new feature called Hold Assist that'll notify you when an agent comes to the phone so you can avoid the elevator music and continue on with other tasks.
Live Translation in Phone, FaceTime and Messages: iOS 26 brings the ability to have a conversation via phone call, FaceTime or text message with someone who speaks another language. Live Translation uses Apple Intelligence and it will translate your conversation in real time, which results in some stop-and-go interactions in the examples Apple shared during its presentation.
Polls in group chats: Tired of sorting through what seems like hundreds of messages in your group chat? You and your friends can now create polls in group messages to decide things like which brunch spot you're eating at or whose car you're taking on a road trip.
Filtering unknown senders in Messages: If you haven't received spam texts about unpaid tolls or other citations, you're lucky. For those of us who have, those annoying messages will soon be filtered away in a separate folder.
Visual Intelligence: Similar to a reverse Google image search, this new feature will allow you to search for anything that's on your iPhone screen. For instance, if you spot a pair of shoes someone is wearing in an Instagram photo, you can screenshot it and use Visual Intelligence to find those shoes (or similar ones) online.
Photos tabs are back: For anyone who's been frustrated with last year's changes to the Photos app, you'll be happy to know that your tabs are back. Library and Collections have their own separate spaces so you don't have to scroll to infinity to find what you're looking for.
Camera app updates: Navigating the Camera app should be simpler in iOS 26, as all the buttons and menus are in convenient spots — less swiping, more photo taking. Plus, there's a new feature that tells you if your lens needs to be cleaned.
FaceTime "Communication Safety" feature: A newer addition to iOS 26 appears to be the FaceTime "Communication Safety" feature that pauses communications if and when nudity is detected. The feature appears to be a child safety feature that uses on-device detection, thus obviating any cloud-based privacy issues.
New lock screen options: The iPhone lock screen is more customizable in iOS 26, with a cooler clock, 3D wallpaper effects, more widgets and better focus mode options.
New alarm setting: You'll no longer be stuck with the 9-minute snooze setting in your alarms. Instead, you now have the option to change your snooze time from one to 15 minutes.
Screenshots look different: You'll notice several new features when you take a screenshot, including "highlight to search," the option to search your image on Google and ChatGPT is there for any questions you have about the image.
Preview on iOS 26: There's a new app called Preview that lets you scan documents, fill out PDF forms, as well as highlight, underline or strike through text in a PDF file. You can also remove backgrounds from images in this app.
Your iPad isn't getting left behind when it comes to big updates. Here's what to look for.
Multitasking and real windowing: When you download the newest update, you'll be able to have multiple apps running on your screen at the same time. Once you open an app, it'll appear on your screen as normal but you'll be able to resize and move it across your screen to make room for other apps. This feature is optional so you can turn it off if you don't like it.
Visual update: Along with the other new OSes, iPadOS 26 also has the Liquid Glass aesthetic. This new look appears on the lock and home screens, as well as the drop-down menus.
New menu bar: When you swipe down on your screen, the new menu bar will appear with options like File, Edit, Windows and more. There's also a search option if you're looking for something specific.
There's more beyond that, so be sure to check out our first impressions of iPadOS 26.
AirPods are also getting updated with iOS 26. Here are some of the more notable functions.
Enhanced audio recording: Apple calls this "studio-quality" audio recording, and with it, you'll notice more clarity while in noisy environments.
Camera remote control: Using this, you can take a photo or start and stop video recording with just one press on your AirPods. When taking photos, you'll get a three-second countdown before your iPhone or iPad snaps the picture.
Live translation feature: Live translation is available on AirPods Pro 3, AirPods Pro 2 and AirPods 4 with ANC when paired with iPhones running iOS 26. Apple says that when someone speaks to you in a different language, you can use your AirPods to translate what they’re saying.
Heart rate monitoring: Apple introduced new AirPods Pro 3 earbuds this month, which include heart rate monitoring. It will work with Apple's Health app and other fitness apps that track heart rates.
Siri is in a holding pattern. Apple has previously specified that its smarter voice assistant — first promised at WWDC 2024 — is delayed until some point "in the coming year," so you shouldn't expect any major changes right now. But there are reports that Apple is aiming to give Siri a bigger brain transplant by basing it on third-party artificial intelligence models like OpenAI's ChatGPT or Anthropic's Claude, which could make 2026 a pivotal year. The company is also reportedly working on a "stripped-down" AI chatbot to rival ChatGPT.
A few iPhone models that run the current version of iOS — iPhone XR, XS and XS Max — aren't compatible with the latest upgrade. But any iPhones from 2019 or later will be eligible for iOS 26:
iPhone SE (second generation or later)
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 16e
iPhone 17
iPhone Air
iPhone 17 Pro
iPhone 17 Pro Max
iOS 26 has officially been released to the public for free as of September 15, 2025.
If you're more interested in the new Apple Intelligence features, here's everything Apple revealed for iOS, macOS and more during WWDC. Also, check out how iOS 26 screenshots could be an intriguing preview of Apple's delayed Siri rework.
Update, September 18: Added info about Engadget's iPhone 17 review.
Update, September 17: Added details and link about the new iPhone Air.
Update, September 16: Added details about modifying Liquid Glass settings, and new info about the Preview app.
Update, September 15: Noted iOS 26 is officially available for download.
Update, September 12: Noted iOS 26 is coming to eligible iPhones in just a few days, timing TBD.
Update, September 11: Added the products Apple released at its Tuesday event and noted when iOS 26 will be available to download.
Update, September 9: Noted the iPhone event is starting soon.
Update, September 8: Noted the iPhone 17 event is tomorrow.
Update, September 4: Added details about how screenshots are different in iOS 26.
Update, September 3: Noted Apple is expected to release iOS 18.7 alongside iOS 26.
Update, September 2: Added more new features coming with iOS 26.
Update, August 29: Added new section about Siri and a link to what's new with the iOS 26 Camera app.
Update, August 27: Added the official iPhone 17 event date, as well as the potential iOS 26 release.
Update, August 25: Added a rumor about new AirPods Pro having heart rate monitoring.
Update, August 22: Noted that Apple has officially stopped signing iOS 18.6.
Update, August 20: Noted that iOS 26 public beta 4 and iOS 18.6.2 are now available to download.
Update, August 18: Added details about a potential iOS 18.6 update.
Update, August 15: Added to link to what to expect at the Apple iPhone event and details about what's available in the iOS 26 screenshots editor.
Update, August 13: Added new AirPods detail spotted in the iOS 26 beta.
Update, August 11: Noted that iOS 26 developer beta has hit beta 6.
Update, August 8: Added new features coming with iPadOS 26 and AirPods.
Update, August 6: Noted the release of iOS 26 beta 5 and the new bouncy feature on passcode screen and Control Center.
Update, August 4: Noted that Apple is reportedly working on a ChatGPT rival.
Update, August 1: Added quote from Tim Cook about iOS 26.
Update, July 31: Noted that iOS 18.6 is now available.
Update, July 24: Noted the iOS 26 public beta is now available.
Update, July 3: Noted new FaceTime feature found in the developer beta.
Update, June 30: Noted ongoing iOS 18 releases, and reports that Apple is considering additional external LLMs for Siri.
Update, June 25: Noted changes added in iOS 26 beta 2.
This article originally appeared on Engadget at https://www.engadget.com/mobile/ios-26-is-ready-to-download-everything-to-know-about-the-free-iphone-software-update-135749287.html?src=rss2025-09-19 03:41:59
Meta's lineup of smart glasses could soon get a lot more capabilities. The company will begin allowing outside developers to bring their apps to its RayBan and Oakley smart glasses, Meta announced on the second day of its Connect event.
Up to now, Meta has only had a limited number of third-party integrations for its glasses, with apps like Spotify and Audible. But Meta will now allow developers to start experimenting with apps that can take advantage of the built-in sensors and audio capabilities of its glasses. This means other companies will be able to create their own custom experiences that use Meta's multimodal AI features.
The company is already working with a set of early partners, like Twitch, which is creating livestreaming capabilities for the glasses, and Disney, which is experimenting with an app for inside its parks. A demo video shows a visitor walking around Disneyland and asking the AI assistant about the rides she's seeing and other park information. 18Birdies, a golf app, is working on an integration that can give players club recommendations and yardage stats.
Notably, these apps all seem like they work with Meta's non-display glasses, which means that even people who have first-gen Ray-Ban Meta glasses could see a bunch of added new functionality. It's not clear if the company will also allow developers to also build experiences that can take advantage of the display on its newest Meta Ray-Ban Display frames, but that could open up even more possibilities.
Meta's new set of tools, officially called the "Wearables Device Access Toolkit," will roll out as a limited developer preview ahead of broader availability in 2026.
This article originally appeared on Engadget at https://www.engadget.com/wearables/meta-will-let-outside-developers-create-ai-powered-apps-for-its-smart-glasses-194159233.html?src=rss2025-09-19 03:20:59
Creators building experiences in Fortnite are getting a new way to earn revenue. Epic says developers will soon have the ability to make and sell in-game items in Fortnite, and earn a cut of the V-Bucks users spend to buy them. Previously, developers only earned money through Fortnite based on the amount of time users spent on their "islands," the in-game name for third-party experiences creators can offer through Fortnite.
Developers will be able to create their consumable and durable in-game items using soon-to-be-released tools in Unreal Editor for Fortnite and a new "Verse-based API," according to Epic. The company also plans to be generous with the revenue split its offering, at least at first. Developers "will ordinarily earn 50 percent of the V-Bucks value from sales in their islands," but from December 2025 through the end of 2026, they'll get to keep 100 percent.
Epic says its 50 percent cut — notably more than the 30 percent popularized by Apple's App Store — is to help "contribute to server hosting costs, safety and moderation costs, R&D and other operating expenses" of running Fortnite. It's also a make-good of sorts, since Epic claims it's been "investing and operating the business at a loss."
How much 100 percent or 50 percent of "V-Bucks value" actually equals in real money unfortunately isn't as simple as converting Fortnite's digital currency to dollars, though. Epic offers the following explanation for how it calculates V-Bucks value:
To determine the V-Bucks value in US dollars in a given month, we take all customer real-money spending to purchase V-Bucks (converted to US Dollars), subtract platform and store fees (ranging from 12 percent on Epic Games Store to 30 percent on current consoles), and divide it by the total V-Bucks spent by players. Fortnite's average platform and store fees are currently 26 percent (with specific fees ranging from 12 percent on the Epic Games Store to 30 percent on console platforms). So, 50 percent of V-Bucks value translates to ~37 percent of retail spending, and 100 percent of V-Bucks value translates to ~74 percent.
Alongside the new ability to create in-game items, Epic says Fortnite developers will be able to pay to be featured in a new "Sponsored row" inside Fortnite's Discover feed. And to better engage new and returning players, developers are also getting access to new tools for creating community forums and sharing updates on their islands.
All of these changes are in service of further extending Fortnite's ability to act as a platform for games and social experiences, rather than just a battle royale game (with racing, rhythm game and LEGO spin-offs). Epic clearly wants Fortnite to be Roblox, and reap the benefits of having an active community of adult and child users creating experiences for its platform. Cultivating that audience has led to all sorts of child safety problems for Roblox, but Epic clearly views the risks to be worth it.
This article originally appeared on Engadget at https://www.engadget.com/gaming/epic-will-let-fortnite-creators-sell-in-game-items-in-latest-attempt-to-compete-with-roblox-192059073.html?src=rss2025-09-19 03:13:37
The FTC and seven states sued Ticketmaster owner Live Nation on Wednesday. The lawsuit accused the company of knowingly allowing brokers to buy tickets in bulk. Ticketmaster allegedly then let them resell the tickets at a significant markup on its own second-hand market.
The FTC claims Ticketmaster was aware that resellers routinely bypassed its security measures for these purchases. The company profits three times from resales. It collects fees at the initial purchase, followed by both buyer and seller fees upon resale. Between 2019 and 2024, Ticketmaster raked in $16.4 billion in fees, according to the FTC.
The agency paints a picture of the company that epitomizes rampant corporate greed. The FTC claims an internal Live Nation review showed that five resellers alone harvested 246,407 tickets to 2,594 events. The agency accused Ticketmaster of admitting in an internal email that it "turn[s] a blind eye as a matter of policy."
The company is said to even offer tech support to brokers through its TradeDesk app. The software is designed to consolidate and manage tickets purchased through multiple Ticketmaster accounts.
Ticketmaster also allegedly failed to implement third-party identity verification tools that could have prevented the bulk purchases. Why? The FTC quotes the company as saying these tools would have been "too effective." The company is also said to have admitted to engaging in deceptive pricing. Their alleged reason: Customers were less likely to buy tickets when they saw the actual cost upfront.
The FTC accused Live Nation of violating two laws: the FTC Act's ban on deceptive practices and the BOTS Act. The latter was signed by President Obama in 2016, just before leaving office. As its name suggests, it banned the use of bots or other software to obtain more tickets than is legally allowed. Earlier this year, President Trump issued an executive order to increase enforcement of the law.
The suit was filed in the US District Court for the Central District of California. Joining the FTC in the suit are Virginia, Utah, Florida, Tennessee, Nebraska, Illinois and Colorado.
This article originally appeared on Engadget at https://www.engadget.com/entertainment/the-ftc-sues-ticketmaster-for-allegedly-colluding-with-resellers-191337586.html?src=rss
