Founded in 2022, Perplexity offers an AI-powered search engine.
AI tools offer a new way to search for factual information, where Perplexity stands out as an AI-native search engine that combines large language models with real-time web search.
With a valuation of $20 billion and a growing user base of 30 million monthly active users, Perplexity is one of the fastest-growing tech startups challenging Google’s dominance with its AI-native search engine.
From the number of Perplexity active users to company revenue, we’ll cover the latest stats about the popular AI search engine on this page.
Key Perplexity Stats
Perplexity has 30 million monthly active users.
Perplexity processes around 600 million search queries a month.
Lifetime downloads of Perplexity mobile apps reached 80.5 million to date.
According to Perplexity AI CEO, the search engine processes around 600 million queries per month as of April 2025. That’s an increase from 400 million reported in October 2024.
Here’s an overview of Perplexity AI monthly search volume over time since X:
According to the latest estimates, the Perplexity AI website received 239.7 million visits worldwide in November 2025, showing a 13.21% decrease compared to October 2025.
Here’s a website traffic breakdown of the Perplexity AI website since September 2025:
According to recent estimates, Perplexity AI app downloads across Google Play and App Store reached an estimated lifetime downloads of 80.5 million to date, including 5.1 million in November 2025 alone.
Perplexity AI had the highest number of app downloads in October 2025, with 15.5 million monthly installs worldwide.
Here’s a table with Perplexity AI app downloads over time since January 2024:
You’ve likely invested in AI tools for your marketing team, or at least encouraged people to experiment.
Some use the tools daily. Others avoid them. A few test them quietly on the side.
This inconsistency creates a problem.
An MIT study found that 95% of AI pilots fail to show measurable ROI.
Scattered marketing AI adoption doesn’t translate to proven time savings, higher output, or revenue growth.
AI usage ≠ AI adoption ≠ effective AI adoption.
To get real results, your whole team needs to use AI systematically with clear guidelines and documented outcomes.
But getting there requires removing common roadblocks.
In this guide, I’ll explain seven marketing AI adoption challenges and how to overcome them. By the end, you’ll know how to successfully roll out AI across your team.
Free roadmap: I created a companion AI adoption roadmap with step-by-step tasks and timeframes to help you execute your pilot. Download it now.
First up: One of the biggest barriers to AI adoption — lack of clarity on when and how to use it.
1. No Clear AI Use Cases to Guide Your Team
Companies often mandate AI usage but provide limited guidance on which tasks it should handle.
In my experience, this is one of the most common AI adoption challenges teams face. Regardless of industry or company size.
Vague directives like “use AI more” leave people guessing.
The solution is to connect tasks to tools so everyone knows exactly how AI fits into their workflow.
The Fix: Map Team Member Tasks to Your Tech Stack
Start by gathering your marketing team for a working session.
Ask everyone to write down the tasks they perform daily or weekly. (Not job descriptions, but actual tasks they repeat regularly.)
Then look for patterns.
Which tasks are repetitive and time-consuming?
Maybe your content team realizes they spend four hours each week manually tracking competitor content to identify gaps and opportunities. That’s a clear AI use case.
Or your analytics lead notices they are wasting half a day consolidating campaign performance data from multiple regions into a single report.
AI tools can automatically pull and format that data.
Once your team has identified use cases, match each task to the appropriate tool.
After your workshop, create assignments for each person based on what they identified in the session.
For example: “Automate competitor tracking with [specific tool].”
When your team knows exactly what to do, adoption becomes easier.
2. No Structured Plan to Roll Out AI Across the Organization
If you give AI tools to everyone at once, don’t be surprised if you get low adoption in return.
The issue isn’t your team or the technology. It’s launching without testing first.
The Fix: Start with a Pilot Program
A pilot program is a small-scale test where one team uses AI tools. You learn what works, fix problems, and prove value — before rolling it out to everyone else.
A company-wide launch doesn’t give you this learning period.
Everyone struggles with the same issues at once. And nobody knows if the problem is the tool, their approach, or both.
Which means you end up wasting months (and money) before realizing what went wrong.
Plan to run your pilot for 8-12 weeks.
Note: Your pilot timeline will vary by team.
Small teams can move fast and test in 4-8 weeks. Larger teams might need 3-4 months to gather enough feedback.
Start with three months as your baseline. Then adjust based on how quickly your team adapts.
Content, email, or social teams work best because they produce repetitive outputs that show AI’s immediate value.
Select 3-30 participants from this department, depending on your team size.
(Smaller teams might pilot with 3-5 people. Larger organizations can test with 20-30.)
Then, set measurable goals with clear targets you can track. Like:
Schedule weekly meetings to gather feedback throughout the pilot.
The pilot will produce department-specific workflows. But you’ll also discover what transfers: which training methods work, where people struggle, and what governance rules you need.
When you expand to other departments, they’ll adapt these frameworks to their own AI tasks.
After three months, you’ll have proven results and trained users who can teach the next group.
At that point, expand the pilot to your second department (or next batch of the same team).
They’ll learn from the first group’s mistakes and scale faster because you’ve already solved common problems.
Pro tip: Keep refining throughout the pilot.
Update prompts when they produce poor results
Add new tools when you find workflow gaps
Remove friction points the moment they appear
Your third batch will move even quicker.
Within a year, you’ll have organization-wide marketing AI adoption with measurable results.
Employees may resist AI marketing adoption because they fear losing their jobs to automation.
Headlines about AI replacing workers don’t help.
Your goal is to address these fears directly rather than dismissing them.
The Fix: Have Honest Conversations About Job Security
Meet with each team member and walk through how AI affects their workflow.
Point out which repetitive tasks AI will automate. Then explain what they’ll work on with that freed-up time.
Be careful about the language you use. Be empathetic and reassuring.
For example, don’t say “AI makes you more strategic.”
Say: “AI will pull performance reports automatically. You’ll analyze the insights, identify opportunities, and make strategic decisions on budget allocation.”
One is vague. The other shows them exactly how their role evolves.
Don’t just spring changes on your team. Give them a clear timeline.
Explain when AI tools will roll out, when training starts, and when you expect them to start using the new workflows.
For example: “We’re implementing AI for competitor tracking in Q2. Training happens in March. By April, this becomes part of your weekly process.”
When people know what’s coming and when, they have time to prepare instead of panicking.
Pro tip: Let people choose which AI features align with their interests and work style.
Some team members might gravitate toward AI for content creation. Others prefer using it for data analysis or reporting.
When people have autonomy over which features they adopt first, resistance decreases. They’re exploring tools that genuinely interest them rather than following mandates.
5. Your Team Resists AI-Driven Workflow Changes
People resist AI when it disrupts their established workflows.
Your team has spent years perfecting their processes. AI represents change, even when the benefits are obvious.
Resistance gets stronger when organizations mandate AI usage without considering how people actually work.
New platforms can be especially intimidating.
It means new logins, new interfaces, and completely new workflows to learn.
Rather than forcing everyone to change their workflows at once, let a few team members test the new approach first using familiar tools.
The Fix: Start with AI Features in Existing Tools
Your team likely already uses HubSpot, Google Ads, Adobe, or similar platforms daily.
When you use AI within existing tools, your team learns new capabilities without learning an entirely new system.
If you’re running a pilot program, designate 2-3 participants as AI champions.
Their role goes beyond testing — they actively share what they’re learning with the broader team.
The AI champions should be naturally curious about new tools and respected by their colleagues (not just the most senior people).
Have them share what they discover in a team Slack channel or during standups:
Specific tasks that are now faster or easier
What surprised them (good or bad)
Tips or advice on how others can use the tool effectively
When others see real examples, such as “I used Social Content AI to create 10 LinkedIn posts in 20 minutes instead of 2 hours,” it carries more weight than reassurance from leadership.
For example, if your team already uses a tool like Semrush, your champions can demonstrate how its AI features improve their workflows.
Keyword Magic Tool’s AI-powered Personal Keyword Difficulty (PKD%) score shows which keywords your site can realistically rank for — without requiring any manual research or analysis.
Your content writers can input a topic, set their brand voice, and get a structured first draft in minutes. This reduces the time spent staring at a blank page.
Social Content AI handles the repetitive parts of social media planning. It generates post ideas, copy variations, and images.
Your social team can quickly build out a week’s content calendar instead of creating each post from scratch.
Don’t have a Semrush subscription? Sign up now and get a 14-day free trial + get a special 17% discount on annual plan.
6. No Governance or Guardrails to Keep AI Usage Safe
Without clear guidelines, your team may either avoid AI entirely or use it in ways that create risk.
They paste customer data into ChatGPT without realizing it violates data policies.
Or publish AI-generated content without approval because the review process was never explained.
Your team needs clear guidelines on what’s allowed, what’s not, and who approves what.
Free AI policy template: Need help creating your company’s AI policy? Download our free AI Marketing Usage Policy template. Customize it with your team’s tools and workflows, and you’re ready to go.
The Fix: Create a One-Page AI Usage Policy
When creating your policy, keep it simple and accessible. Don’t create a 20-page document nobody will read.
Aim for 1-2 pages that are straightforward and easy to follow.
Include four key areas to keep AI usage both safe and productive.
Policy Area
What to Include
Example
Approved Tools
List which AI tools your team can use — both standalone tools and AI features in platforms you already use
“Approved: ChatGPT, Claude, Semrush’s AI Article Generator, Adobe Firefly”
Data Sharing Rules
Define specifically what data can and can’t be shared with AI tools
“Safe to share: Product descriptions, blog topics, competitor URLs
Concerns about whether AI-generated content is accurate or appropriate
Questions about data sharing
The goal is to give them a clear path to get help, rather than guessing or avoiding AI altogether.
Then, post the policy where your team will see it.
This might be your Slack workspace, project management tool, or a pinned document in your shared drive.
And treat it as a living document.
When the same question comes up multiple times, add the answer to your policy.
For example, if three people ask, “Can I use AI to write email subject lines?” update your policy to explicitly say yes (and clarify who reviews them before sending).
7. No Reliable Way to Measure AI’s Impact or ROI
Without clear proof that AI improves their results, team members may assume it’s just extra work and return to old methods.
And if leadership can’t see a measurable impact, they might question the investment.
This puts your entire AI program at risk.
Avoid this by establishing the right metrics before implementing AI.
The Fix: Track Business Metrics (Not Just Efficiency)
Here’s how to measure AI’s business impact properly.
Pick 2-3 metrics your leadership already reviews in reports or meetings.
These are typically:
Leads generated
Conversion rate
Revenue growth
Customer acquisition
Customer retention
These numbers demonstrate to your team and leadership that AI is helping your business.
Then, establish your baseline by recording your current numbers. (Do this before implementing AI tools.)
For example, if you’re tracking leads and conversion rate, write down:
Current monthly leads: 200
Current conversion rate: 3%
This baseline lets you show your team (and leadership) exactly what changed after implementing AI.
Pro tip: Avoid making multiple changes simultaneously during your pilot or initial rollout.
If you implement AI while also switching platforms or restructuring your team, you won’t know which change drove results.
Keep other variables stable so you can clearly attribute improvements to AI.
Once AI is in use, check your metrics monthly to see if they’re improving. Use the same tools you used to record your baseline.
Write down your current numbers next to your baseline numbers.
For example:
Baseline leads (before AI): 200 per month
Current leads (3 months into AI): 280 per month
But don’t just check if numbers went up or down.
Look for patterns:
Did one specific campaign or content type perform better after using AI?
Are certain team members getting better results than others?
Track individual output alongside team metrics.
For example, compare how many blog posts each writer completes per week, or email open rates by the person who drafted them.
If someone’s consistently performing better, ask them to share their AI workflow with the team.
This shows you what’s working, and helps the rest of your team improve.
Share results with both your team and leadership regularly.
When reporting, connect AI’s impact to the metrics you’ve been tracking.
For example:
Say: “AI cut email creation time from 4 hours to 2.5 hours. We used that time to run 30% more campaigns, which increased quarterly revenue from email by $5,000.”
Not: “We saved 90 hours with AI email tools.”
The first shows business impact — what you accomplished with the time saved. The second only shows time saved.
Other examples of how to frame your reporting include:
Build Your Marketing AI Adoption Strategy
When AI usage is optional, undefined, or unsupported, it stays fragmented.
Effective marketing AI adoption looks different.
It’s built on:
Role-specific training people actually use
Guardrails that reduce uncertainty and risk
Metrics that drive business outcomes
When those pieces are in place, AI becomes part of how work gets done.
With AI tools at everyone’s fingertips, what does “great” content writing mean in 2026?
Content writing is about using words and psychology to deliver value, earn trust, and move readers toward action.
It includes blog posts, social media content, newsletters, and white papers. Or it can be scripts for video, podcasts, and presentations.
Content Type
Purpose
Key Characteristics
Blog posts
Educate; build brand awareness and authority
In-depth, structured, research-backed
Social media posts
Engage, entertain, build community
Conversational, visual, platform-specific
Email newsletters
Nurture relationships; drive action
Personal tone, value-driven, scannable
Video/podcast scripts
Entertain; educate through audio/visual
Conversational, paced for speech, engaging hooks
Presentations/webinars
Educate and engage viewers for awareness
Educational, crisp content presented visually
Unlike copywriting, which persuades the audience to take an action, content writing builds trust through teaching.
Thanks to AI tools, filling pages is easier and faster than ever.
And as content becomes easier to produce, attention becomes harder to earn — whether readers are scrolling social feeds, skimming search results, or asking AI tools for quick answers.
The best content writers bring a full toolkit: deep research, sharp critical thinking, strategic judgment, and the ability to apply those strengths in ways AI can’t replicate.
In this guide, you’ll learn eight content writing skills that set top performers apart, shaped by my work with leading brands and insights from my colleagues at Backlinko.
Important: Research and editing are learnable skills. But the instinct for what makes content memorable — what makes someone stop scrolling, what creates emotional resonance — that’s the human layer AI can’t recreate.
1. Build and Hone Your Research Skills
Strong research is what separates fluff from content people trust.
Here’s how to build a hands-on research process.
Start with Your Audience
Audience research is the easiest way to understand your readers: their pain points, goals, and hesitations.
Start your research in a few simple but effective ways:
Mine social media platforms to find emotional drivers behind buying decisions
Skim product reviews to learn what excites or frustrates your audience
Talk directly to your audience through polls, surveys, or 1:1 interviews
Browse community forums to see real conversations around your subject
For example, if you’re writing about the “best SaaS tools,” don’t rely on generic feature lists to inspire your content.
Rosanna Campbell, a senior writer for Backlinko, shares what she looks for when researching an audience:
At a minimum, I like to spend time learning the jargon, current issues, etc., affecting my target reader — usually by lurking on platforms like Reddit, Quora, industry forums, LinkedIn threads, etc. I’ll also find one or two leading voices and read some of their recent content.
But you don’t have to do all the heavy lifting yourself.
AI can speed up much of this process.
Note: AI won’t write great content for you, but it can streamline your research and editing process. Throughout this guide, I’ve included prompts to help you work smarter and faster — not let AI do the thinking for you.
For instance, Michael Ofei, our managing editor, uses a strategic prompt to aggregate audience insights from multiple channels.
Copy/paste this prompt into any AI tool to jumpstart your research (just update your topic description first).
You are a content strategist researching audience pain points for: [TOPIC DESCRIPTION]
RESEARCH SOURCES: Analyze discussions from Reddit, Quora, YouTube comments, LinkedIn posts, and People Also Ask sections from the last 12 months.
PAIN POINT CRITERIA:
Written as first-person “I” statements
Specific and actionable (not vague)
Include emotional context where relevant
Reflect different sophistication levels (beginner to advanced)
OUTPUT FORMAT: First, suggest 3-5 pain point categories for this topic’s user journey.
Then create a table with:
Category (from your suggested categories)
Pain Point Statement (first person)
User Level (Beginner/Intermediate/Advanced – use one for each pain point)
Emotional Intensity (Low/Medium/High)
Semantic Queries (related searches)
Aim for 8-12 total pain points that help content rank for both traditional search and LLM responses. Provide only the essential table output, minimize explanatory text.
After using this prompt for the topic “journalist outreach,” Michael received a helpful list of pain points mapped to user level and emotional intensity.
Perform a Search Analysis
Next, it’s time to review organic search results to assess what content already exists and where you can add value.
Chris Shirlow, our senior editor, stresses the importance of looking closely at who’s ranking and how when studying search results:
Analyzing search results gives me a quick pulse on the topic: how people are talking about it, what questions they’re asking, and even what pain points are showing up. From there, I can identify gaps, spot patterns in language and structure, and figure out how to create something that adds value, rather than just echoing what’s already out there.
Pay attention to:
Content depth: Is the content shallow (short posts) or comprehensive (long guides)?
Authority: Who’s ranking — big brands, niche experts, or smaller sites?
Visuals: What kind of visuals can make your content stand out?
Gaps and missing angles: What’s missing that you could add?
Then, repeat the same process with large language models (LLMs) like ChatGPT, Claude, and Perplexity.
AI has changed how people discover and consume information.
This means it’s no longer enough to rank on Google; your content also needs to surface in AI-generated answers.
Notice the type of insights coming up in AI-generated responses, and find gaps in the results.
Pay attention to the frequently cited brands and content formats to understand what AI considers “trusted.”
Study those articles closely to see how they’re earning citations and mentions.
Map Out Key Topics with Content Tools
Tools like Semrush’s Topic Research also help you learn more about the topics your audience is interested in.
Enter a topic like “lifecycle email marketing” and you’ll get a visual map of related themes like “loyalty program” and “segmenting your audience.”
This gives you insight into the subtopics to cover, questions to answer, and angles that resonate with your audience.
2. Find Fresh Angles to Create Standout Content
Don’t fall into the trap of rehashing what’s already ranking.
Find new angles and content ideas to break through the crowd.
Angles come from tension. This can be a surprising insight, a common mistake, a high-stakes story, or a view that challenges the norm.
Without tension, you’re just adding to the noise. Here’s how to find them.
Find Gaps in Existing Content
Study the top-ranking and frequently cited articles for your topic, and see what’s missing.
It could be:
Shallow sections that need a deeper analysis
Topics explained without visuals, examples, or case studies
Predictable “safe takes” that ignore alternative perspectives and bold advice
Use this framework to document these gaps.
Content Gap
What to Assess
Depth
Is the content surface-level? Are key topics rushed, repetitive, or missing nuance?
Evidence
Are claims backed by credible proof like examples, case studies, data, or visuals?
Perspective
Does it repeat what everyone else is saying, or bring a fresh angle?
Format
Is the information structured logically and easy to scan?
Consider Opportunities for Information Gain
Information gain adds unique value to your content compared to the existing content on the same topic.
Think original data, free templates, and new strategies.
Basically, it helps your content stand out from the crowd. And creates an “aha” moment for your readers.
Use these tips to add information gain to your articles:
Find concrete proof: Support your claims with original research, case studies, quotes, or real examples from your own experience or industry experts
Expand on throwaway insights: Take loosely discussed ideas and cover them in detail with additional context, data, and actionable takeaways
Counter predictable advice: Stand out with contrarian perspectives, exceptions, or overlooked approaches
Address unanswered questions: Find what confuses readers and fill those gaps with your content
At Backlinko, our writers and editors consider information gain early in outlining to uncover gaps and add value from the start.
Here’s how our senior editor, Shannon Willoby, approaches it:
I try not to default to common industry sources when gathering research. Everyone pulls from these, which is why you’ll often see industry blogs all quoting the same people, statistics, and insights. Instead, I look for lesser-known sources for information gain, like podcasts with industry experts, webinar transcripts, niche newsletters, and conference presentations. AI tools can also help with this task, but you’ll have to thoroughly vet the recommendations.
In my own article on ecommerce SEO audits, I proposed a simplified, goal-based structure for the outline, with an actionable checklist — something missing from existing content.
This approach gave readers a clearer roadmap instead of just another generic audit guide.
Use AI as a Creativity Multiplier
AI content tools make great sparring partners that enhance your thinking.
For instance, Shannon shares her process for using AI to refine her research.
Once I’ve drafted my main points, I’ll ask ChatGPT or Claude a question like, ‘What’s the next question a reader might have after this?’ This helps me spot gaps and add supporting details that make the article more valuable to the audience.
The following prompts can help you find deeper angles and improve your audience alignment:
How to use AI to improve content
Prompts
Find blind spots
Here’s my research for an article on [topic]. What questions or objections would readers still have after going through this? List gaps I should address to make it feel more complete.
Challenge assumptions
I’m arguing that [insert your point]. Play devil’s advocate: what would be the strongest counterarguments against this view, and what evidence could support them?
Explore alternative perspectives
Rewrite this idea as if you were speaking to: (a) a total beginner, (b) a mid-level practitioner, and (c) a skeptic. Show me how each group would interpret or question it differently.
3. Back Up Your Points with Evidence
Evidence-backed content gives weight to your arguments and makes abstract ideas easier to digest.
It also helps your content stick in readers’ minds long after they’ve clicked away.
This includes firsthand examples, data, case studies, and expert insights.
The key is using reputable, industry-leading sources in your content writing. And backing up claims with verifiable proof.
Pro tip: LLMs favor evidence-backed content when generating responses — boosting both your authority as a writer and your clients’ visibility.
Here’s how different types of evidence can strengthen your content:
Recent research data: Backs up trends and industry shifts with hard numbers
Case studies: Proves outcomes are achievable with real-world results
Expert quotes: Adds credibility when challenging assumptions or introducing new ideas
Examples: Makes abstract concepts concrete and relatable
4. Structure Your Ideas in a Detailed Outline
An outline organizes your ideas and insights into a clear structure before you start writing.
It maps out the key sections you’ll cover, supporting evidence, and the order in which you’ll present your points.
I included a working headline, H2s, and main points. I also added my plans for information gain.
This shows clients or employers how you’ll deliver unique value — and keeps you focused on differentiating your content from the start.
To get started with your outline, think of your core argument: what’s the most important takeaway you want readers to leave with?
From there, use the inverted pyramid to create an intuitive structure.
Include the most important details at the start of every section, then layer additional context as you go.
Pro tip: Save time with Semrush’s SEO Brief Generator. Add your topic and keywords, and it generates a solid outline instantly. From there, you can refine it with your own research and insights.
5. Develop Your Unique Writing Voice
Two people can write about the same topic.
But the one with a distinct voice is the one people quote, bookmark, and remember.
Assess Your Writing Personality
To define your writing personality, start by analyzing how you naturally communicate.
Look at your emails, Slack messages, and social posts.
Notice patterns in tone, humor, pacing, analogies, pop-culture references, or how often you use data and stats.
Then, distill these insights into a few adjectives that describe how you want to sound.
Like professional, insightful, and authoritative.
Use these to guide your writing voice.
For example, let’s say your adjectives are conversational, humorous, and authentic.
Here’s how that might look in practice:
Conversational: Short sentences with casual, relatable language. “Let’s be real — writing your first draft is 90% staring at a blinking cursor.”
Humorous: Use wit or funny references to engage readers. Instead of “Most introductions are too long,” you might say, “Most intros drag on longer than a Marvel end-credit scene.”
Authentic: Add stories from your lived experiences to make people feel seen. “When I first launched my blog, my mom was my only reader for six months.”
Get Inspired by Your Favorite Writers
To keep sharpening your voice, study writers you admire.
Pay attention to their rhythm, tone, and structure.
What terms do they use? How do they hold your attention — whether in a long-form blog post or a quick LinkedIn update?
Borrow what works, then put your own spin on it so it still sounds like you.
Adapt to Your Clients’ Voices
As a content writer, clients and employers will often expect you to adapt your writing to their brand voice.
This might mean adjusting your tone, pacing, or word choice to match their brand’s personality.
Study a few of their blog posts or emails to understand their style.
Note patterns in rhythm and vocabulary, and mirror those in your draft — without losing what makes your writing yours.
AI tools can help you check how well your draft matches your client’s voice.
Upload both the brand’s voice guidelines and your draft to an LLM and use this prompt:
I’ve added the brand voice guidelines and my draft for this brand.
Compare my draft against the guidelines and tell me:
Where my tone, word choice, or style drifts away from the brand voice
Specific sentences I should rewrite to better match the guidelines
Suggestions for how to make the overall flow feel more consistent with the brand voice
6. Add Rich Media to Improve Scannability
Even the best ideas lose impact when hidden behind walls of text.
Plus, research shows that most people skim web pages. Their eyes dart to headlines, opening lines, and anything that stands out visually.
That’s why adding visual breaks, such as images, screenshots, and tables, is so important.
Visual content works well when you want to illustrate a point.
It also simplifies or amplifies ideas that are hard to convey with text alone.
As Chris Hanna, our senior editor, puts it:
Often, words alone just won’t make full sense in the reader’s mind, or they won’t have the desired impact on their own. Anytime you’d personally prefer to see a visual explanation, it’s worth thinking about how you can convey it through visuals. If you can imagine watching a video on the topic you’re writing about, use that as your guide for how you could illustrate it with graphics.
Here are a few places where infographics can supplement your writing:
Comparisons:
Tables or side-by-side visuals
Frameworks and models:
Diagrams or matrices
Workflows and processes:
Flowcharts or timelines
Abstract concepts:
Layered visuals (like Venn diagrams)
At Backlinko, we track visual break density (VBD) — the ratio of visuals to text.
Our goal is a visual break density of 12% or higher for every article.
That’s about 12 visuals (images, GIFs, callout boxes, or tables) per 1,000 words to keep content easy to scan and engaging.
Here’s how this looks in practice:
We do this to improve the readability, retention, and engagement of our articles, from start to finish.
7. Understand How to Sell Through Your Content
Every piece of content sells something — a product, a signup, a return visit.
But good content doesn’t read like a pitch.
It gently nudges people to take action by building trust and solving real problems.
Lead with Value
This is what Klaviyo, an email marketing platform, does through its blog content.
They include helpful examples, original data, and actionable tips in their content writing.
But they also weave in product mentions that feel helpful, not salesy.
There are case studies, screenshots, and examples that show how real clients used their platform to increase revenue.
This is smart for a few reasons.
It proves their expertise, reinforces how their product solves real problems, and delivers value — even if the reader never becomes a customer.
Focus on Outcomes, Not Features
People don’t care what a company offers — they care what it helps them achieve.
Features talk about what you offer. Outcomes show people how they can benefit.
Here’s what this looks like in practice:
Feature-driven writing
Outcome-driven writing
“Redesigned homepage using Figma and custom CSS”
“After my redesign, load time dropped to 2 seconds and conversions jumped 40%. Here’s how I planned it.”
“Our tool automates monthly reporting.”
“One agency cut reporting time from 5 hours to 1 and reinvested those 4 hours into client growth. Let’s break down this workflow to help you achieve similar results.”
Show people you understand their frustrations by baking their pain points into your content writing.
When readers sense you’ve been in their shoes, they’re more open to your advice.
Take this HubSpot CRM product page, for example.
It highlights real frustrations — setup hassles, messy migrations, lost data — the exact headaches their audience feels.
Then, it shifts to outcomes with copy like “unified data” and higher productivity from “day one.”
That’s outcome-driven content writing. It connects with the audience immediately and makes the benefits crystal clear.
Share Your Firsthand Struggles
Authority matters, but so does humility.
Be honest about your wins and failures. It makes your content feel real.
Here’s an example from one of my Backlinko articles where I shared my struggles with creating a social media calendar:
I relate to the audience with language like “too many tabs” and “overwhelming categorization.”
And provide a free calendar template so readers can apply what they learn.
Pro tip: Free resources, such as tools, frameworks, and templates, make your content more actionable. Even a simple checklist or worksheet can help readers take the next step, and make your work far more memorable.
8. Finalize Your Work
Here’s the truth: your first draft is never your best draft.
Editing is where your content truly comes alive.
Step Away from Your Draft
One of the simplest editing tricks in the book? Give your draft some breathing room.
Chris Shirlow, our senior content editor, explains why:
Spend too much time in an article and you lose all perspective. Take a walk, sleep on it, or do something totally unrelated. When you come back, you’ll see what’s working — and what’s not — much more clearly.
It may take a few rounds of editing and refining before you get everything just right:
Round 1 (quick wins): Go through the article. Does it flow logically? Is it easy to understand? Do your examples clearly illustrate the core ideas?
Round 2 (structure): Ask AI for editing feedback. What are you missing? Does the structure/writing flow naturally? Is there any room to add more value?
Round 3 (polish): Tighten sentences, transitions, audience alignment, and examples
Here’s a prompt you can use for Round 2:
You are an expert editor specializing in long-form content writing. Please analyze my draft on the topic [ADD TOPIC] for its structure, flow, and reader experience.
Specifically, give feedback and suggestions on:
Structure: Are the sections ordered logically? Does each section build on the previous one?
Depth and focus: Which parts feel under-explained or too detailed? How can I tighten or expand them to improve the flow?
Reader journey: Where might readers drop off or lose context?
Summarize your feedback into 3–5 actionable editing priorities.
Pro tip: AI suggestions feel generic? Train the tool on your style first. Both Claude and ChatGPT let you upload writing samples and guidelines so their suggestions align with your voice.
Prioritize Clarity Over Cleverness
If your audience has to re-read a sentence to understand it, you’ve lost them.
As Yongi Barnard, our senior content writer, says:
A clever turn of phrase is nice, but the goal is for readers to understand your point immediately. Edit out any language that makes them pause to figure out what you mean.
Take a quick litmus test: Is this sentence/phrase/word here because it helps my audience, or because I like how it sounds?
You’ll know a sentence/phrase needs to be cut if it…
Slows down the flow
Makes the point harder to understand
Is redundant
Common issues in content writing (and how to fix them) include:
Problem Areas
Weak Example
Strong Example
Wordiness
“At this point in time, in order to improve your rankings, you need to be focusing on the basics of SEO.”
“To improve rankings, focus on SEO basics.”
Jargon
“We need to leverage synergies across verticals.”
“We need different teams to work together.”
Abstract Claims
“Content quality is important for SEO success.”
“Sites that publish in-depth content (2,000+ words) rank higher than thin pages.”
Build Your Personal Editing Checklist
Every writer has blind spots: repeated grammar errors, overused words, or formatting mistakes.
That’s why Yongi suggests creating a personal editing checklist that includes common errors and recurring feedback from editors.
Chris Hanna suggests going through the checklist before submitting your draft:
Run a cmd+F (Mac) or CTRL+F (Windows) search in the doc each time. It’ll help you catch the most important but easy-to-fix errors.
Over time, you’ll naturally make fewer mistakes.
Here’s an editing checklist to get you started:
The Self-Editing Checklist
Big picture
Does the piece serve the reader (not me)?
Is the main takeaway crystal clear from the start?
Does the flow make sense, with each section leading naturally to the next?
Clarity and value
Is every section genuinely useful, not filler?
Did I back up claims with examples, data, or stories?
Did I explain the ideas simply enough that my target readers would get it?
Language and style
Am I prioritizing clarity over cleverness?
Are any sentences too long or clunky — could I cut or split them?
Did I cut filler words (actually, very, really, in order to, due to the fact that)?
Engagement
Did I vary sentence lengths?
Does the tone feel human — not robotic, not overly formal?
Is there at least a touch of personality (humor, storytelling, relatability)?
Polish
Are transitions smooth between sections?
Did I run a spell-check and grammar-check?
Did I read it out loud (or edit bottom-up) to catch awkward phrasing?
Did I run through my personal “repeat offender” list (words/phrases I overuse)?
Final Pass
Did I add relevant internal links?
Does the article end with a clear, valuable takeaway?
Did I include a natural next step (CTA, resource, or link) without sounding pushy?
Pro tip: Use a free tool like Hemingway Editor to tighten your writing. It gives you a readability grade and highlights long sentences, passive voice, and other clarity issues.
How to Become a Content Writer: A Quick Roadmap
If you’re starting from scratch, don’t worry — every great content writer began exactly where you are.
Here’s how to build momentum and get noticed.
Find a Niche You’re Passionate About
The fastest way to level up as a writer? Specialize.
Niching down builds authority — and makes clients trust you faster.
Passion: You care enough to keep learning and writing when it gets tough
Potential: There’s growing demand for this information
Profitability: Businesses invest in content on this topic
Pro tip: Validate before you commit. Check job boards, freelance platforms, and brand blogs to see who’s hiring and publishing in that niche. If both interest and demand line up, you’ve found a winner.
Build Expertise and Authority in Your Niche
Once you pick a niche, become a trusted voice.
This gives you multiple advantages:
Traditional and AI search engines see your content as authoritative
Readers are more likely to trust what you say
Your content is more likely to be shared and quoted
Start with what you know. Draw from your own experiences to add depth and credibility.
For example, the travel writer India Amos built her authority by writing firsthand reviews.
Her Business Insider piece about a ferry ride is grounded in real experience, making the content trustworthy and relatable.
But don’t limit yourself to content writing for clients. Get your name out there.
Perplexity, ChatGPT, Gemini: AI search insight and prompt-based content discovery
Pro tip: Consider pursuing niche-specific certifications to stand out. This is especially helpful in “Your Money or Your Life” (YMYL) fields like finance, health, or law, where expertise and trust matter most.
Show Proof of Work with a Portfolio
A portfolio showcases what you bring to the table and provides proof of your accomplishments as a writer.
But you don’t have to spend weeks (or months) building one.
What matters most is what’s inside your portfolio, such as:
A short intro about who you are and what you offer
Writing samples that showcase your expertise
Testimonials or references
Contact information
Tools like Notion, Contra, Authory, and Bento let you design a portfolio in minutes.
For instance, here’s my Authory portfolio:
I like this platform because it automatically adds all articles credited to my name.
You can also invest in a website for more control and search visibility.
I did both — having a portfolio and website helps me improve my online visibility:
LinkedIn can also double as your portfolio.
Add details about each client and link to your articles in the “Experience” section of your profile.
Share your on-the-job insights, feature testimonials, and engage in relevant conversations.
And don’t forget to post your favorite work, from blog posts to copywriting.
Unlike a static site, LinkedIn keeps you visible in real time.
Future-Proof Your Content Writing Skills
Use what you’ve learned here to create content that builds your reputation and lands clients.
Because great content writing doesn’t just fill pages. It opens doors.
And as AI continues to reshape the content world, the best writers don’t resist it — they evolve with it.
So, don’t fear artificial intelligence as a writer. Use it to your advantage.
Read our guide:How to Use AI to Create Exceptional Content. It’s packed with practical workflows, expert insights, and handy prompts that will help you work smarter and stay ahead.
In fact, 74% of shoppers give up because there’s too much choice, according to research by Business of Fashion and McKinsey.
Now?
A shopper submits a query. AI gives one clear answer — often with direct links to products, reviews, and retailers. They can even click straight to purchase.
So, how do you make sure AI recommends your fashion brand?
We analyzed how fashion brands appear in AI search. And why some brands dominate while others disappear.
In this article, you’ll learn how large language models (LLMs) interpret fashion, what drives visibility, and the levers you can pull to get your brand visible in AI searches (plus a free fashion trend calendar to help you plan).
There are three ways people will see your brand in AI search: brand mentions, citations, and recommendations.
Brand mentions are references to your brand within an answer.
Ask AI about the latest fashion trends, and the answer includes a couple of relevant brands.
Citations are the proof that backs up AI answers. Your brand properties get linked as a source. This could be product pages, sizing guides, or care instructions.
Citations also include other sites that talk about your brand, like Wikipedia, Amazon, or review sites.
Product recommendations are the most powerful form of AI visibility. Your brand isn’t just mentioned; it’s actively suggested when someone is ready to buy.
For example, I asked ChatGPT for recommendations of aviator sunglasses:
Ray-Ban doesn’t just show up as a mention — they’re a recommended option with clickable shopping cards.
How AI Models Choose Which Fashion Brands to Surface
If you’ve ever wondered how AI chooses which fashion brands to surface, here are the two basic factors:
By evaluating what other people say about you online
By checking how consistently factual and trustworthy your own information is
Let’s talk about consensus and consistency. Plus, we’ll discuss real fashion brands that are winning at both.
Consensus
If you ask all your friends for their favorite ice cream shop, they’ll probably give different answers.
But if almost everyone coincided in the same answer, you trust that’s probably the best place to go.
AI does something similar.
First, it checks different sources of information online. This includes:
Editorial websites, like articles in Vogue, Who What Wear, InStyle, and others
Community and creator content, including TikTok try-ons, Reddit threads, and YouTube product roundups
Retailer corroboration, like ratings and reviews on Amazon, Nordstrom, Zalando, and more
Sustainability verification from third parties like B Corp, OEKO-TEX, or Good On You
After analyzing this information, it gives you recommendations for what it perceives to be the best option.
Here’s an example of what that consensus looks like for a real brand:
Carhartt is mentioned all over the web. They appear in retail listings, editorial pieces, and in community discussions.
The result?
They get consistent LLM mentions.
Consistency
AI also judges your brand based on the consistency of your product information.
This includes:
Naming & colorways: Identical names/color codes across your own site, retailers, and mentions
Fit & size data: Standardized size charts, fit guides, and model measurements
Materials & care: The same composition and instructions across all channels
Imagery/video parity: The same SKU visuals (like hero, 360, try-on) on your site and retailer sites
Price & availability sync: Real-time updates during drops or restocks to avoid stale or conflicting data
For example, Lululemon does a great job of keeping product availability updated on their website.
If you ask AI where to find a specific product type, it directs you back to the Lululemon website.
This happens because Lululemon’s site provides accurate, up-to-date information.
Plus, it’s consistent across retailer pages.
The Types of Content That Dominate Fashion AI Search
Mentions get you into the conversation. Recommendations make you the answer. Citations build the credibility that supports both.
The brands winning in AI search have all three — here’s how to diagnose where you stand.
Let’s talk about the fashion brands that are consistently showing up in AI search results, and the kind of content that helps them gain AI visibility.
Editorial Shopping Guides and Roundups
Editorial content has a huge impact on results.
Sites like Vogue, Who What Wear, and InStyle are regularly cited by LLMs.
These editorial pieces are key for AI search, since they frame products in context — showing comparison, specific occasions, or trends.
There are two ways to play into this.
First, you can develop relationships with editorial websites relevant to your brand.
Start by researching your top three competitors. Using Google (or a quick AI search), find out which publications have featured those competitors recently.
Then, reach out to the editor or writers at those publications.
If they’re individual creators, you might send sample products for them to review.
Looking for mentions from bigger publications?
You might consider working with a PR team to get your products listed in articles.
To build consistency in that content, provide data sheets with information about material, fit, or care.
Second, you can build your own editorial content.
That’s exactly what Huckberry does:
They regularly produce editorial-style content that answers questions.
Many of these posts include a video as well, giving them more opportunity for discovery in LLMs:
Retailer Product Pages and Brand Stores
Think of your product detail page (PDP) as the source of truth for AI.
If you don’t have all the information there, AI will take its answers from other sources — whether or not they’re accurate.
Product pages (your own website or a retailer’s) need to reflect consistent, accurate information. Then, AI can understand and translate into answers.
Some examples might include:
Structured sizing information
Consistent naming and colorways
Up-to-date prices and availability
Ratings (with pictures)
Fit guides (like sizing guides and images with model measurements and sizing)
Materials and care pages
Transparent sustainability modules
For example,Everlane provides the typical sizing chart on each of its products. But they take it a step further and include a guide to show how a piece is meant to fit on your body.
You can even see instructions to measure yourself and find the right size.
That’s why, when I ask AI to help me pick the right size for a pair of pants, it gives me a clear answer.
And the citations come straight from Everlane’s website.
Everlane’s product pages also include model measurements and sizing.
So when I ask ChatGPT for pictures to help me pick the right size, I get this response:
However you choose to present this information on your product pages, just remember: It needs to be identical on all retailer pages as well.
Otherwise, your brand could confuse the LLMs.
User Generated Video Content
What you say about your own brand is one thing.
But what other people say about you online can have a huge influence on your AI mentions.
Of course, you don’t have full control over what consumers post about you online.
So, proactively build connections with creators. Or, try to join the conversation online when appropriate.
This can help you build a positive sentiment toward your brand, which AI will pick up on.
Not sure which creators to work with?
Try searching for your competitors on channels like TikTok or Instagram. See which creators are mentioning their products, and getting engagement.
Search by social channels, and filter by things like follower count, location, and pricing.
Here’s an example: Aritzia has grown a lot on TikTok. They show up in creator videos, fit checks, and unboxing-style videos.
In fact, the hashtag #aritziahaul has a total of 32k posts, racking up 561 million views overall.
Other fashion brands, like Quince, include a reviewing system on their PDPs.
This allows consumers to rate the fit and add pictures of themselves wearing the product.
LLMs also use this information to answer questions.
Creator try-ons, styling videos, and similar content can help increase brand mentions in “best for [body type]” or “best for [occasion]” prompts.
Pro tip: Zero-click shopping is coming. Perplexity’s “Buy with Pro” and ChatGPT’s “Instant Checkout” hint at a future where AI answers lead straight to one-click purchases. The effects are still emerging, but as with social shopping, visibility wins. So, make sure your brand shows up in the chats that drive buying decisions.
Reddit and Community Threads
Reddit is a major source of information for fashion AI queries.
This includes information about real-world fit, durability, comfort, return experiences, and comparisons.
For example, Uniqlo shows up regularly in Reddit threads and questions about style.
You can also find real reviews of durability about the products.
As a result, the brand is getting thousands of mentions in LLMs based on Reddit citations.
Plus, this leads to a ton of organic traffic back to the Uniqlo website.
Obviously, it’s impossible to completely control the conversation around your brand. So for this to work, there’s one key thing you can’t miss:
Your products need to be truly excellent.
A mediocre product that has a lot of negative sentiment online won’t show up in AI search results.
And no amount of marketing tactics can fool the LLMs.
Further reading: Learn how to join the conversation online with our Reddit Marketing guide.
Lab Tests and Fabric Explainers
This kind of content shows the quality of your products.
It gives LLMs a measurable benchmark to quote on things like pilling or color fastness.
This content could include:
“6-month wear” style videos
Pages that explain the fabrics and materials used
Third party tests
Clear care instructions
For example, Quince has an entire page on their website talking about cashmere.
And in Semrush’s AI Visibility dashboard, you can see this page is one of the top cited sources from Quince’s website.
Another option is to create content that shows tests of your products.
Here’s a great example from a brand that makes running soles, Vibram.
They sponsored pro trail runner Robyn Lesh, and teamed up with Huckberry to lab test some of their shoes.
This kind of content is helping Vibram maintain solid AI visibility.
And for smaller brands who don’t have Vibram’s sponsorship budget?
Try doing product testing content with your own team.
For example, have a team member wear a specific product every day for a month, and report back on durability.
Or, bury a piece of clothing underground and watch how long it takes to decompose, like Woolmark did:
Get creative, and you’ll have some fun creating content that can also help your brand be more visible.
Start by checking your AI visibility score. You’ll see how this measures up against the industry benchmarks.
You can prioritize next steps based on the Topic Opportunities tab.
There, you’ll see topics where your competitors are being mentioned, but your brand is missed.
Then, jump to the Brand Perception tab to learn more about your Share of Voice and Sentiment in AI search results.
You’ll also get some clear insights on improvements you can make.
Comparisons and Alternatives Content
AI loves a good comparison post (and honestly, who doesn’t?). So, creating content that compares your products to other brands is a great way to get more mentions.
It helps you get brand exposure without depending on organic traffic dependence. Plus, it helps level the playing field with bigger competitors.
For instance, Quince is often cited online as a cheaper alternative to luxury clothing.
I asked ChatGPT for affordable cashmere options, and Quince was the first recommendation.
So, why is this brand showing up consistently?
One reason is their comparison content.
In each PDP, you’ll see the “Beyond Compare” box, showing specific points of comparison with major competitors.
The right comparisons are handled honestly and tastefully.
Focus on real points of difference (like Quince does with price). Or, show which products are best for certain occasions.
For example: “Our sweaters are great for hiking in the snow. Our competitors’ sweaters are better for indoor activities.”
Comparisons give AI a reason to recommend your fashion brand when someone asks for an alternative.
What This Shift Means for Your Fashion Brand
AI search has changed the way people discover products, and even their path to purchase.
Before, this involved multiple searches, clicking on different websites, or scrolling through forums. Now, you can do this in one simple interface.
So, how is AI changing fashion, and how can your brand adapt?
Editorial, Retailer, and PDP Split
AI search doesn’t treat every source of information equally.
And depending on which model your audience uses, the “default” source of truth can look very different.
ChatGPT leans heavily on editorial and community signals.
It rewards cultural traction — what people are talking about, buying, and loving.
For example, articles like this one from Vogue are a prime source for ChatGPT answers:
Meanwhile, Google’s AI Mode and Perplexity skew toward retailer PDPs.
They look for structured data like price, availability, or fit guides. In other words, they trust whoever has the cleanest, richest product data.
The most visible brands win in both arenas: cultural conversation and PDP completeness.
Here’s What You Can Do
To show up in all major LLMs, you need two parallel pipelines.
Cultural traction: Like press mentions, creator partnerships, and community visibility
Citation-ready proof: For example, complete and accurate PDPs across retailer channels
Here’s an Example: Carhartt
Carhartt is a great example of a brand that’s winning on both sides.
First, they get consistent cultural visibility.
For instance, Vogue reported that the Carhartt WIP Detroit jacket made Lyst’s “hottest product” list. That led to searches for their brand increasing by 410%.
This makes it more likely for LLMs to recommend their products in answers:
This is the kind of loop that works wonders for a fashion brand.
At the same time, Carhartt is also stocked across a huge range of retailers. You can find them in REI, Nordstrom, Amazon, and Dick’s, plus their own direct-to-consumer website.
So, Google AI Mode has an abundance of PDPs, videos, reviews, and Q&A to cite.
This makes Carhartt extremely “citation-friendly” in both models.
No wonder it has such a strong AI visibility score.
Trend Shocks and Seasonal Volatility
Trend cycles aren’t a new challenge in the fashion industry. But it becomes a bigger challenge to maintain visibility when those trends affect which brands appear in AI search.
Micro-trends pop up all the time, triggering quick shifts in how AI answers fashion queries.
When the trend heats up, LLMs pull in brands that appear online in listicles or TikTok roundups.
And when the trend cools? Those same brands disappear just as quickly.
Here’s What You Can Do
To stay present during each trend swing, you need a content and operations pipeline that speaks in real time to the language models are echoing.
Build a proactive trend calendar: Map your content to seasonal moments, like spring tailoring, fall layers, holiday capsules, back-to-school basics, and so on
Refresh imagery and copy to mirror trend language: Update PDPs, on-site copy, and retailer description to match the phrasing used in cultural content
Create rapid-fire listicles and lookbooks: Listicle-style content, creator videos, and other trend-related mentions can help boost visibility. This includes building your own content and working with creators and publications to feature your product in their content.
Anyone who was around for Y2K may have been shocked to see UGG boots come around again.
But the brand was ready to jump onto the trend and make the most of their moment.
Vogue reported that UGG made Lyst’s “hottest products” list in 2024.
Since then, they’ve been regularly featured in seasonal “winter wardrobe essentials” style roundups.
One analyst found that there had been a 280% increase in popularity for the shoes. Funny enough, that trend seems to be a regular occurrence every year once “UGG season” rolls around.
In fact, on TikTok, the hashtag #uggseason has almost 70k videos.
UGG stays visible even as seasons trends shift. That’s because the brand is always present in the content streams that LLMs treat as cultural indicators. By partnering with influencers, UGG amplified its presence so effectively that the boots themselves became a moment — something people wanted to photograph, share, and join in on without being asked.
The result?
They have one of the highest AI Visibility scores I saw while researching this article.
(As a marketer, I find this encouraging. As a Millennial, I find it deeply disturbing.)
Pro tip: Want to measure the results? Track how often your brand or SKUs appear in new listicles per month, plus how they rank in those roundups. Then use Semrush’s AI Visibility Toolkit to track your brand’s visibility using trend-related prompts.
Sustainability and Proof (Not Claims)
Sustainability has become one of the strongest differentiators for fashion brands in AI search.
But only when brands back it up with verifiable proof.
LLMs don’t reward vague eco-friendly language. Instead, they surface brands with certifications, documentation, and third-party validation.
Models also pull heavily from Wikipedia and third-party certification databases. These pages often act as trust anchors for AI search results.
Here’s What You Can Do
You need to build a clear, credible footprint that models can cite.
Centralize pages on materials, care, and impact: Make them brief, structured, and verifiable. Include materials, sourcing, certifications, and repair/resale info.
Maintain third-party profiles: Keep your certifications up-to-date. This includes things like Fair Trade, Bluesign, B-Corp, GOTs, etc.
Standardize sustainability claims across all retailers: If your DTC site says “Fair Trade Certified” but your Nordstrom PDP doesn’t? Models treat that as unreliable.
Here’s an Example: Patagonia
Patagonia is the ruler of AI visibility with a 21.96% share of voice.
In part, this is because of their incredible dedication to sustainability. They basically own this niche category within fashion.
Patagonia’s sustainability claims are backed up by third-party certifications.
And they’re displayed proudly on each PDP.
They’re also transparent about their efforts to help the environment.
They keep pages like this updated regularly.
These sustainable efforts aren’t just big talk.
Review sites and actual consumers speak positively online about these efforts.
They’ve made their claim as a sustainable fashion brand.
So, Patagonia shows up first, almost always, in LLMs when talking about sustainable fashion:
That’s the power of building a sustainable brand.
Make AI Work for Your Fashion Brand
You’ve seen how the top fashion brands earn AI visibility.
The path forward is simple: Consensus + Consistency.
Build consensus by getting people talking: Create shareable content, encourage customer posts, or work with creators and publications.
Build consistency by keeping your product info aligned across your site and retail partners.
Some product types just naturally fit Reddit’s community culture, including:
Technical or complex tools: SaaS, software, or tools where users want support and feature breakdowns
Niche ecommerce brands: Mattresses, supplements, and other high-consideration DTC products people love to compare and review
Finance and service tools: Banks, brokers, and budgeting apps where transparency matters
Gaming and entertainment: Games or media with built-in fandoms
Consumer tech: Gadgets and devices that need troubleshooting and setup discussions
News and media brands: Outlets and publishers where audiences already debate coverage and breaking stories
Are You Committed to Building a Community?
If your only goal is to “control the narrative,” stop right here.
(I can already hear the Reddit mob sharpening their pitchforks.)
Yes, a brand subreddit can absolutely strengthen your reputation. But only as a byproduct of serving your community first.
Your reason for being should be to create a space where users can connect and feel heard.
For example, r/fidelityinvestments is a customer care channel with official Fidelity associates.
But it’s also a community.
Where members troubleshoot for each other, share feedback, and even defend the brand when criticisms pop up.
Do You Have an Assigned Moderator?
Someone has to own your brand subreddit.
And they need to be there every day:
Sparking conversations and posting prompts. Plus, modelling the tone you want until the community naturally mirrors it.
That takes a rare mix of skills:
Technical familiarity with your product
Context across marketing, support, and PR
Sharp community instinct and tone awareness
Without that person, keeping your subreddit healthy will always feel like a grind.
Are You Cool with Public Scrutiny?
Even the best teams take hits on Reddit.
The question is: Can you handle it?
Because you will get complaints, and you will get called out.
Sometimes, it’s a full-blown PR storm. Like when REI’s CEO hosted an AMA and got flooded with employee complaints about wages, hours, and sales quotas.
Other times, it’s smaller.
Like when a Sonos marketing email revealed someone’s password.
Big or small, the spotlight’s the same.
And the internet expects one thing:
That you stand there, take it, and handle it in stride.
(To their credit, both the REI CEO and u/keithfromSonos did just that.)
So, ask yourself:
“Do we have a team that can handle that pressure and keep the tone steady?”
If not, skip the brand subreddit rather than lose your cool in public for everyone to screenshot.
Alternatives to a Brand Subreddit
If you don’t meet the above conditions, it doesn’t mean you can’t be on Reddit.
You can still build visibility without launching an official community.
Start by getting active in existing unofficial brand-related subreddits.
GoPro, for example, doesn’t run r/gopro.
Yet, it’s one of the most vibrant product spaces on the platform.
Another option is to create a non-branded subreddit around your niche.
For example, if you sell hiking gear, launch r/TrailTips or r/UltralightKit.
You still get visibility without the pressure of running an official branded space.
Another alternative is using your user account as your brand’s central presence.
Many media companies do this well. Like The Washington Post at u/washingtonpost/ and Drop.com at u/drop_official/.
How to Create a Company Subreddit (5 Steps)
Think a company subreddit fits your brand?
Perfect! When done right, it can deliver real results, including:
Deeper customer insights
A self-sustaining community
More visibility in SEO and large language models (LLMs)
“Our share of voice has definitely improved. Two months ago, Reddit Answers didn’t even mention Favikon when I searched for the best influencer marketing platforms. Now, it’s up there in Reddit’s search results.”
– Olena Bomko
Ready to build yours? Let’s get into it.
Step 0: Meet the Minimum Requirements
Before creating a subreddit, become a Redditor first.
Spend time on the platform and learn the culture.
Observe how conversations flow, how moderators maintain order, and what earns trust.
(We’ll talk about cadence, staffing, and moderation in later steps.)
Plus, when everyone knows the “why,” every post naturally lines up with it.
Side note: Your community can support other goals. But your primary goal should define how you measure success. That’s what makes it easier to see whether it’s actually working.
For example, a support-first subreddit focuses on speed, accuracy, and trust.
It needs moderators who know the product and can solve problems publicly.
r/fidelityinvestments is an example of this.
Verified associates answer customer questions, while pinned announcements guide users through service updates.
And, if they were tracking key performance indicators (KPIs), they’d likely focus on response time and resolution rate.
Now, compare that to a community-first subreddit.
It usually thrives on curation, conversation, and peer support.
Moderators act more like hosts, encouraging user-generated content (UGC) and keeping discussions flowing.
r/LifeOnPurple runs this way.
The mattress brand posts lightly, shares occasional updates, and lets UGC drive momentum.
Their key metrics probably include:
Percentage of UGC
Active users
Returning posters
Common Brand Subreddit Goals
Here are the top three core goals most brand subreddits serve.
Choose one, commit to it, and let the rest orbit naturally to keep your subreddit focused.
Goal Type
Main Tasks
Typical Post Types
Brand Presence & Awareness
Customer Care
Reduce support load and create a searchable archive
FAQs, tutorials, outage updates, support megathreads
UGC ratio, non-brand posts/week, returning posters
Engagement rate, sentiment, referral traffic
Step 2: Put People (and Rules) in Place
Once you’ve set your goals, decide who’ll run the subreddit. And how.
The right person (or team) makes sure that:
Questions get answered quickly
Moderation feels fair
Brand messaging stays consistent
Start by assigning one primary moderator.
They’ll be accountable for growth, moderation quality, and reporting insights.
In most teams, that’s your community manager, social media lead, or support head.
Preferably, someone who knows the product and understands community dynamics.
But a great subreddit is rarely a one-person show.
So, make sure your moderator has access to others in the company.
Here’s how that can look depending on your subreddit type:
Support-heavy subreddits: Include a product specialist or customer service rep who can jump in fast
Community-first spaces: Bring in someone from marketing or content to spark conversations or highlight great posts
Developer or technical subs: Involve a product manager or engineer who can step in when discussions get technical
For example, r/SEMrush is run by Semrush employees who actively join conversations and clarify product questions when needed.
In contrast, r/hubspot’s moderators are a combination of members from the HubSpot support team and a power user.
Bring Key People to Your Subreddit
You should also have a few “guest stars” lined up.
These are your execs, product managers (PMs), or team leads.
They don’t need to be available all the time.
But, having them join conversations signals two things: access and accountability.
For example, as Favikon builds its company subreddit in its early stages, the team regularly runs AMAs with leaders and associates.
Define Your Ground Rules
Everyone who represents your brand on Reddit should know exactly how to show up.
So, create an internal guide — like a company subreddit playbook — outlining how your brand speaks and behaves on Reddit.
At a minimum, cover these areas:
Brand tone: How your company sounds when it speaks
Disclosure: Make it clear you’re speaking for the brand. Use verified handles or flairs like “Official Response” or “From the CEO.”
Confidentiality: Define what can be shared publicly vs. what stays internal
Escalation: Outline how moderators flag issues to support, PR, or product teams
Response guidelines: When to jump in, when to step back, and when to let the community self-resolve
Moderation scenarios: How to handle misinformation, conflict, or spam consistently and fairly
Crisis protocols: Who leads if a post goes viral, a complaint snowballs, or a product issue surfaces
Reality check: You don’t need an extensive playbook on day one. Start with the essentials that help moderators act confidently. Then, evolve it as your subreddit — and your instincts — mature.
Step 3: Set Up Your Subreddit
With your moderators and rules ready, it’s time to build the actual space.
To set it up, use a desktop. It’s much smoother than mobile.
Start by clicking “Start a ccommunity” in the left-hand sidebar.
You’ll see a pop-up window that walks you through setup.
Here’s what matters most in each step.
Pick the Right 3 Topics
First, you’ll be asked to choose three topics your community belongs to.
These help Reddit’s discovery algorithm surface your subreddit to the right users.
So, your topic choice could affect who finds you.
In other words:
Treat topic selection like SEO for community discovery.
Choose Your Community Type
Next, decide how open your subreddit will be:
Public: Best for most brand launches
Restricted: Useful for soft launches
Private: Good for internal pilots or early betas
Mature (18+): Only if your content genuinely requires age restriction.
Most brands should go “Public” for organic reach.
But there are also situations where “Private” or “Restricted” makes sense.
For example, if you want to keep everything hidden while you build, set it to “Private.”
And, if you’re not launching yet — but you want to own the URL before someone else grabs it — go “Restricted.”
Just remember, switching later requires Reddit’s approval.
Name Your Subreddit
Next comes naming your community.
This one’s permanent. So, check spelling and capitalization.
Stick with r/YourBrand or r/yourbrand when possible.
If it’s taken, use a clear variant such as r/YourBrandOfficial, r/YourProduct, or r/YourBrandSupport.
Here are a few examples:
r/0xPolygon (Polygon Labs)
r/SEMrush (Semrush)
r/LifeOnPurple (Purple Mattress)
Next, add a short description in the field below the subreddit name.
You can update this anytime.
So, keep it simple for now. (Unless you’ve already got a strong one.)
An effective subreddit description should:
Say who it’s for
Say what members can do
Set expectations
For example, Favikon’s description clearly states what the community is for and what the brand will provide.
It’s obvious that the space serves both the community (creators) and the brand’s updates.
Fidelity’s description, on the other hand, is clear that it’s a customer care channel. With Fidelity associates answering product-related questions.
It also clarifies that they don’t handle account-specific issues:
A small but crucial detail that manages expectations early.
Add Visuals to Make It Look Official
After writing your description, it’s time to add visuals:
Specifically, your icon and banner.
For your icon, upload a recognizable asset, such as your logo.
This helps users instantly see that the subreddit is official.
Next, add your banner.
A 1920 x 384 pixel image works best, though Reddit also allows slimmer options like 1920 x 256 or 1920 x 128.
Your banner should reflect your brand identity without feeling like an ad.
The r/LifeOnPurple subreddit, for example, uses the Purple Mattress logo and a clean purple banner consistent with its brand design.
But r/MobileLegendsGame uses detailed artwork that fits its gaming audience.
Once you’ve uploaded your logo and banner, click “Create Community.”
And voila! That’s your subreddit live.
Step 4: Personalize and Prepare for Launch
Once your subreddit exists, the next step is to make it feel alive.
Do these four things to make it feel welcoming:
Add clear community rules
Write and pin a welcome post
Add a few starter threads
Set up sticky highlights
Let’s walk through each.
Define Community Rules
Every subreddit needs community rules.
They define the kind of space you’re building.
You don’t need a long list, especially at the start. Four to six guidelines are enough to set expectations and boundaries.
Cover the basics first:
No spam
Be respectful
Don’t share personal information
Then, add one or two brand-specific rules.
For example, r/mintmobile, a community with heavy customer engagement, adds a rule against spreading false information.
Plus, a reminder not to post personal details.
While r/hubspot, a fairly new subreddit, has only three rules.
To add rules, click “Mod Tools” at the top right sidebar of your subreddit page.
Then, scroll down to the “MODERATION” section in the left sidebar.
Click “Rules” > “Create Rule.”
Pro tip: Spend time exploring Mod Tools. That’s where you customize your subreddit’s look, rules, and automation. The more familiar you are with that panel, the smoother your moderation as the community grows.
Write the Welcome Post
A welcome post helps new visitors understand what the subreddit’s for and how to participate.
There’s no single right format.
Just make it clear and approachable.
r/reolinkcam, for example, uses a pinned “Please Read This Before Posting” thread.
It starts with short, practical guidance, followed by a quick intro, links to product setup guides, and an FAQ section.
r/Comcast_Xfinity takes a different approach.
Its welcome post lays out the community code of conduct, explains how to use flairs, and summarizes key rules.
To create your first post, click “Create Post.”
It’s at the top right corner of your subreddit page.
Post Conversation Starters
Once your welcome post is live, add a few early posts to make your community feel active.
Some threads you can write include:
FAQ: Answer common support or sales questions your team already gets
Product updates or announcements: Share new releases to keep people in the loop
Community guidelines: Restate the rules and add context, like where to report bugs or how to tag posts
How to/tutorial: Solve a top recurring problem. It reduces tickets and becomes a reusable resource.
Pin Community Highlights
Sticky posts are the first thing visitors see when they land on your subreddit.
They’re pinned to the top of your feed.
When used well, they double as trust signals. A kind of proof that your brand is active and organized.
Start by pinning your “Welcome Post,” then layer in others as your community grows.
For example, r/SEMrush keeps its biggest updates (like the AI Visibility Toolkit launch) and company news pinned.
This way, new visitors instantly see what’s new.
Meanwhile, r/fidelityinvestments often features
Engagement prompts
Weekly Q&As
Official announcements
To make any post sticky, open the post, scroll down, and click the shield icon.
Then, select “Add to highlights.”
That post will now appear at the top of your subreddit.
Step 5: Launch Your Subreddit
Now that everything’s in place, it’s time to spark the first lights of community.
Invite Founding Members
Founding members help set the tone and the tempo of your brand subreddit.
Ideally, they’re your superfans. People who already share your enthusiasm.
They’re usually:
Power users who love your product
Loyal customers who actively engage
Industry peers who enjoy sharing what they know
These voices bring authenticity and fill your first threads with real conversation.
They’ll also help define your culture.
So, treat them like subreddit co-founders, not just early users.
How do you get them?
Start with a simple, genuine invitation.
A one-on-one message always beats a mass announcement.
“Hey [name],We’re launching a small community on Reddit. It’s going to be a place to share ideas, ask questions, and help shape how our products evolve. You’ve been one of the most insightful voices in our space. I would love for you to be part of it from the start.”
[Your name]
Announce It Publicly (But Frame It Right)
Once you’ve got a few active members and threads, announce your subreddit in your owned channels, including:
Frame it as a shared space where your team and users exchange insights, solve problems, and showcase projects.
You can also invite followers from other platforms when there’s something happening — like an AMA or live discussion.
The way Olena does it on X, for example.
This approach builds awareness and attracts people who genuinely want to be part of your community.
Cross-Promote in Related Subreddits (Carefully)
If you or your team already participates in related subreddits, mention your new community when it genuinely adds value to a discussion.
Side note: Always check each subreddit’s rules first. Many ban self-promotion.
This tactic works best when your user account already has credibility in that subreddit.
If people recognize your username from your past helpful comments, the subreddit mention feels natural, not sneaky.
Pro tip: NEVER ask employees to pose as independent users to promote your brand. That’s called astroturfing — and it’s one of the fastest ways to destroy credibility on Reddit.
How to Keep Your Brand Subreddit Alive
Once your founding members are active, the real work begins:
Keeping your subreddit alive and thriving.
You don’t need dozens of posts a day, but you do need steady participation.
Moderate and Engage Consistently
How often you show up depends on your subreddit’s purpose, but the principle stays the same:
Be present.
Respond quickly: Aim to reply within 24 hours
Enforce rules fairly: Remove spam and toxic behavior, but don’t over-police
Check in daily (or at least on weekdays): Even 15–20 minutes a day keeps threads from going unanswered
For example, moderators in r/Comcast_Xfinity regularly pin troubleshooting threads and reply to outage questions.
From their flairs alone, you can tell they’re listening and available.
Side note: A flair is a small label that appears next to a username or post title. It adds instant context to every interaction. You can customize flairs in Mod Tools.
Start Meaningful Rituals and Events
Rituals keep communities alive and give people a reason to come back.
Some easy ones to start include:
Weekly or monthly megathreads for support or feedback
Recurring posts like “Feedback Friday” or “Tutorial Tuesday”
Regular AMAs with your CEO or product team
Community contests or creative prompts
Keep these rituals going long enough, and people start showing up out of habit.
It becomes a place where regulars connect through shared threads and interests.
And that’s how your subreddit turns from just another space into a familiar home.
Not sure where to start?
Look at non-brand subreddits for inspiration.
For example, r/bullcity — Durham, North Carolina’s official subreddit — has a biweekly anything goes thread.
This is where people can add any posts that “would otherwise be considered spam” into the thread.
It’s pinned in the community highlights and keeps local conversations active and open.
Encourage User Contributions
Invite members to share their own tips, advice, and projects.
Then, amplify their participation:
Make a special flair for “Top Contributor”
Highlight the most useful tips
Feature a “Member of the Month”
These small bits of recognition let people know their voice matters. And can turn a casual user into a loyal regular.
Pro tip: Reddit’s spam filter can be overzealous. Keep an eye on auto-removed posts so real users don’t lose motivation.
Handle Criticism Transparently (and With Grace)
Negative posts are inevitable, and deleting them is the worst move you can make.
Instead, respond honestly. Acknowledge the issue, and explain what’s being done about it.
Even if your answer isn’t perfect, that transparency helps build credibility.
To see how it’s done well, look at how other brands handle criticism or answer tough questions.
For example, Beardbrand owner, u/bandholz, once replied to the question:
“Is Beardbrand just not great anymore?” in a calm and factual way.
This turned a critical post into a constructive discussion.
Track Your Subreddit Engagement and Growth
To grow your subreddit, think less about control and more about connection.
And always watch the engagement:
Are members helping each other? Are discussions happening without you prompting them?
When activity dips, nudge it with a new prompt or AMA.
When it grows, resist the urge to overmanage.
Then, use Reddit Analytics to see whether the community is growing or slowing.
This helps you quickly gauge what’s working.
“I spend time in Reddit’s native analytics tools. They’re not super detailed, but I can track member growth and weekly contributions. I can also see daily numbers for posts, comments, and unique users. For what I do — and what I need to track right now — that’s more than enough.”
Make Your Brand Subreddit the Hub
Your brand subreddit works best as part of a complete Reddit presence, not in isolation.
Once it’s well-established, blend it with smart Reddit marketing, including ads, partnerships, and organic participation.
That’s when Reddit stops being just another forum and becomes an ecosystem that grows your visibility and your credibility at the same time.
But AI search adds a new layer your team needs to master.
Here’s what I mean:
Traditional SEO gets your pages ranking in top search positions.
AI SEO gets your brand visible in AI-generated answers — through brand mentions, citations, or both.
You’re expanding what SEO covers. Not replacing it.
Let me break down what’s changed and what it means for your team.
What’s Changed
Search behavior itself has evolved a lot over recent years.
A growing number of people don’t just “Google” anymore. They discover, compare, and decide across multiple platforms. (And this has been the case since long before ChatGPT came along.)
Someone might start on TikTok, check Reddit reviews, search on Google, and ask ChatGPT for a summary before taking action. And they might revisit these platforms at various stages of the journey.
That journey looks less like a straight line and more like a network.
Here are five other changes reshaping how search works today:
Whole-web signals: AI pulls from your website and everywhere else your brand appears online. Your entire digital footprint influences your AI visibility.
Entity recognition: AI understands your brand as a concept it can connect to products, industries, and related topics, not just keywords to match (learn more in our guide to entity SEO)
Passage-level retrieval: AI extracts specific sections from your content to use in its answers, not entire pages. This means it needs to be clear what each section of your content is about.
Conversational search behavior: AI search queries tend to be longer and more specific. People describe problems in detail rather than typing short keywords, which means the AI often cites highly specific content rather than generic guides.
Zero-click reality: Users can now get complete answers without visiting websites. Traffic from search is no longer guaranteed, even with strong visibility.
What This Means for Your Team
These changes don’t require you to rebuild your team from scratch.
But they do require expanding what your team focuses on:
Your content team still writes. But now they also need to structure content so AI can easily understand it and extract sections for its answers.
Your technical SEO team still optimizes site architecture. But priorities shift toward AI crawlability, performance, and schema implementation.
Your strategist still tracks performance. But now they also need to measure citations and brand mentions across AI platforms.
Most of these skills build on what your team already knows. Again, they’re extensions, not replacements.
4-12 months is a typical timeline to get your team comfortable with AI SEO fundamentals.
You’ll need some combination of internal training, external guidance, and selective hiring — depending on your current gaps. I’ll talk more about this later.
First, let’s break down the specific skills your AI SEO team needs.
Essential AI SEO Skills Your Team Needs
Not everyone needs to be an AI SEO expert in all areas.
One person (typically a lead or strategist) needs strategic understanding. They understand how AI search works and can adapt when platforms change.
The rest of your team needs execution capability. They can follow guidelines and apply best practices.
It’s helpful if they show interest in understanding AI SEO, but it’s not required.
Here are the key skills that bridge traditional SEO and AI search.
Understanding AI Retrieval
AI platforms find and reference content differently from Google’s traditional ranking systems.
Some platforms, like Perplexity, search the web in real-time.
Others, like ChatGPT, can search the web or pull from their training data.
And AI Overviews use Google’s existing index and Gemini’s training data.
To optimize for and appear in these places, your team needs to understand how these systems select what to cite and mention.
When someone asks a question, these platforms look for content that directly answers the query. They prioritize sources that are clearly structured and contextually relevant.
Note: AI systems also use a process called query fan-out. This involves expanding one user prompt into multiple related sub-queries behind the scenes.
That means your content can surface even if it doesn’t match the original question exactly. If it covers a related angle or entity that the AI connects to the topic, it can be cited or mentioned.
Your SEO lead or strategist typically owns this skill.
They already understand search intent and ranking logic — the same foundations that AI retrieval builds on.
In smaller teams, a content strategist can also take this on with a shallow learning curve.
Typically, they’ll spend 2-3 hours monthly testing how your brand appears across AI platforms. Document patterns in what gets cited. And adjust content strategy based on what’s working.
Writing for AI Extraction
AI search tools don’t respond to user queries with entire articles. Instead, the AI pulls specific passages that answer those queries.
If a passage requires a lot of surrounding context to make sense, AI may be less likely to understand its relevance and therefore be less likely to use it.
This means each section of your content needs to still make sense even when taken out of the context of the rest of the article.
Each section should answer a specific question on its own, without relying on references to other parts of the article.
This is generally just good writing practice. If you find yourself making too many unique points in one section, it’s probably best to split it into subsections.
But clarity here is also key.
For example, avoid: “As we mentioned earlier, this approach works well…”
Instead, write: “Structuring content into self-contained passages helps AI extract and cite your information more effectively.”
Here’s another example of effective writing for AI extraction:
The second version makes sense whether someone reads your full article or sees just that paragraph in an AI response.
This doesn’t mean every sentence needs a complete context. It means key passages should stand alone.
Who Can Own It?
Your content or editorial team can handle this.
SEO provides the framework and guidelines. Writers implement it in their daily work.
For example, editorial reviews the article structure before publishing, ensuring each section has a clear, standalone takeaway.
Sometimes that means breaking a 500-word section into three shorter subsections with specific headers.
By the way: As a content marketer myself, I don’t think this shift is dramatic.
Most great content teams already write clearly and structure information logically. This just prioritizes ensuring key passages work independently.
Building AI-Readable Structure
AI needs clear signals to understand your site’s structure and how content relates to other pages on your site.
For example, schema markup makes your data more structured by defining what your content represents.
This can make it easier for AI systems to interpret and cite your content accurately.
While the full impact is still unclear, structured data makes your content easier to parse, which is helpful for search engines anyway. And since Gemini can lean on Google’s search infrastructure, it’s not all that unreasonable to expect that schema could at least indirectly affect your visibility in places like AI Overviews and AI Mode, now or in the future.
Similarly, internal linking shows how topics connect.
And a clear site hierarchy indicates which pages are most important.
Think of it as creating a map.
Instead of making AI infer relationships, you’re explicitly defining them.
Beyond your site: Entity databases
Once you have the basics down, consider registering your brand and products in databases like Wikipedia, Wikidata, or Crunchbase.
These knowledge bases help AI systems understand entity relationships and how your brand fits into broader industry contexts.
This bridges on-site structure (like schema markup) with off-site presence. You’re helping AI systems recognize your brand across the web, not just on your site.
You don’t need this starting out. But it’s worth exploring once your core AI SEO structure is in place.
Who Can Own It?
Your technical SEO can take ownership of this skill.
They already handle the fundamentals like implementing schema markup, managing site architecture, and optimizing internal linking structures.
The approach doesn’t change much. They’re just applying the same technical skills with AI systems in mind.
Tracking AI Performance
Traditional SEO metrics (like rankings, organic traffic, and click-through rates) still matter.
But they don’t say anything about your brand’s AI search visibility.
You need different metrics now, including:
Platform breakdown: Where you’re showing up (ChatGPT, Perplexity, Google AI Overviews, etc.)
Citation frequency: How often your content gets cited as a source in AI responses
Mention rate: How often your brand appears in AI-generated answers or recommendations
Mention sentiment: Whether those mentions are positive, neutral, or negative
These numbers indicate whether your AI SEO strategy is working.
Without specialized tools, you’ll need to manually search key queries across platforms and track when your brand appears.
Who Can Own It?
Your SEO analyst or whoever handles performance reporting can own this.
They’re already tracking traditional metrics. AI performance metrics become an addition to that dashboard.
If using AI visibility tools, they’ll monitor your visibility score and citation trends monthly.
Without specialized tools, they’ll need to manually search key queries across platforms, document when and how your brand appears, and track changes over time.
AI tools go beyond just looking at your website and pull from everywhere your brand is mentioned online. Including:
G2 reviews comparing tools
Reddit threads discussing your product
Forum conversations about your industry
News articles mentioning your company
If those mentions are sparse or outdated, AI has less information to pull from when someone searches for your brand specifically or asks about your product category.
This is where AI search extends beyond your domain.
Who Can Own It?
No single person can own this entirely.
PR, community management, and customer success each control different pieces of the puzzle.
Someone from SEO can take the coordination role, ensuring these teams understand how their work affects AI visibility.
In practice, this often means your SEO lead or director works cross-functionally to align off-site efforts with AI discoverability goals.
For example, they work with customer success to encourage reviews on platforms like G2 or Trustpilot.
They also monitor where your brand gets mentioned across forums, social platforms, and community discussions.
Different AI platforms retrieve and display information in their own ways.
For example:
Perplexity searches the web in real-time and shows numbered citations
ChatGPT can search the web or pull from its training data
Google’s AI Overviews draw from Google’s search index and Gemini’s training data
What gets you cited on one platform won’t automatically work on another because each platform follows patterns in what it mentions and cites.
For instance, I searched “which is the best camera phone of 2025” across three platforms.
ChatGPT cited multiple YouTube videos, a Reddit thread, Tom’s Guide, Yahoo, and Tech Advisor.
Google’s AI Mode cited one YouTube video along with a bunch of other websites — no Tom’s Guide, Yahoo, or Tech Advisor.
Claude cited Quora and Android Authority twice. No Reddit threads, YouTube, or Tom’s Guide.
Same query, completely different sources and mentions.
Your team needs to understand these differences when optimizing for AI visibility.
You don’t need separate strategies for each platform. But knowing how different platforms prioritize sources helps you structure your entire approach, from content to technical implementation to off-site presence.
Who Can Own It?
Your SEO lead or strategist can typically own this.
They can track how your brand appears across platforms and identify what’s working where.
They’ll spot gaps in coverage on LLMs that matter to the brand. For example, strong presence in ChatGPT but weak in Perplexity.
Then they work with content, technical, and other teams to adjust the overall strategy.
Query Intent Mapping
People search differently in AI platforms than they do in Google.
Traditional Google: “best CRM software”
ChatGPT: “I need a CRM for a 50-person sales team, budget around $10K annually, must integrate with Salesforce”
The queries are longer. More conversational. More specific.
I checked my own most recent 100 prompts to ChatGPT. They averaged 13 words each.
Compare that to traditional Google searches, which typically run 3-4 words.
Understanding these prompt patterns helps you create content that answers the actual questions people ask AI.
You need to think beyond traditional keywords.
What detailed questions are the people in your audience asking? What context are they providing? What outcome do they want?
Who Can Own It?
Whoever leads keyword research or content planning can take this on, usually your SEO strategist or content planner.
This builds directly on existing keyword research skills.
You’re expanding from “what keywords do people use?” to “what problems are people trying to solve?”
(Which you should have been doing all along, but now with a stronger focus.)
This person will analyze how people search in AI platforms and document the longer, conversational queries they use.
Then they’ll build content briefs that address those specific questions and scenarios.
The Build, Buy, or Borrow Decision: Getting AI SEO Skills on Your Team
You know which skills your team needs.
Now comes the practical question: how do you actually get them?
You have three options:
Build internally
Hire new talent
Bring in outside expertise
Here’s a snapshot of the pros and cons of all three:
Most teams end up doing some combination of all three. The key is knowing which approach works best for specific skills.
Let’s look at each one in detail.
1. When to Build (Develop Internally)
Upskilling your current team is almost always the smartest first move.
They already know your brand, your workflows, and your audience. That context shortens the learning curve dramatically.
Focus on developing skills that evolve naturally from what your team already does.
For example:
Train writers to structure content for AI extraction
Help your SEO lead understand AI retrieval patterns and how citations work
Encourage your analyst to track AI visibility metrics alongside rankings
These are logical extensions of existing expertise. Not entirely new disciplines.
Now, training doesn’t have to mean building a full internal curriculum.
Start small. For example:
Run short internal workshops to explain how AI search retrieves and cites content
Review recent AI-generated answers for your top keywords and note which competitors get mentioned
Compare their cited passages to yours, and update one or two articles using those patterns
To make internal training effective, use this quick checklist:
Upskilling may not be the fastest route to output. It can take a few months before you see real traction.
But it is the most sustainable.
Once your team starts applying AI-first thinking, you’ll see compounding returns with every new SEO campaign.
Best For
Startups and mid-sized teams that already have strong SEO foundations but a limited budget for new hires.
Watch Out For
Don’t overload your team with theoretical “AI SEO” training.
Focus primarily on skills that directly connect to visibility outcomes, like structure, clarity, and retrievability.
Also watch for skill concentration. If one person (like your SEO lead) ends up owning 3+ new AI skills, that’s a bottleneck. Consider hiring or borrowing expertise to spread the load.
2. When to Buy (Hire New Talent)
When you need expertise faster than you can build it internally, it’s time to hire.
Bringing in new talent makes sense when the skill is both specialized and strategic.
Something that gives your brand a long-term edge, not just a short-term fix.
For example:
Hiring a data or visibility analyst who understands how to measure citations and brand mentions across AI platforms
Bringing in a technical SEO who can model entities and implement structured data at scale
Adding an AI content strategist who can guide how your content aligns with AI retrieval patterns
These hires extend the capabilities of your existing SEO team. They don’t replace it.
The key to finding the right people?
Clarity before you post the job. Decide what outcome you’re hiring for.
Do you need faster technical execution, deeper analytics, or dedicated AI visibility leadership?
Before you start recruiting, here’s a quick checklist to work through:
With clear hiring criteria, you’ll know which expertise to prioritize and what title makes sense for your organization.
Best For
Mid-sized and enterprise teams that have budget flexibility and want to move faster than internal training allows.
Watch Out For
Don’t over-index on shiny new “AI SEO” titles. Few people have that exact label yet.
Instead, look for specialists in areas like data, structured content, and retrieval systems. These are people who can bridge SEO and AI.
3. When to Borrow (Outsource or Consult)
Not every skill is worth building or hiring for.
Some are highly specialized. Others you only need for a short period.
That’s where borrowing expertise makes sense — through consultants, freelancers, or agencies.
Outsourcing works best when you need to move fast on projects that require niche expertise.
For example:
Hiring a consultant to set up AI visibility tracking before your analyst takes over
Partnering with a content firm to scale passage optimization across hundreds of pages
Bringing in a Reddit marketing expert to boost your brand’s presence in relevant subreddits
This approach gives you access to deep expertise without expanding headcount.
You can bring in specialists to handle complex projects, fill capability gaps, or run pilot programs that would slow your internal team down.
Sometimes that means a one-off engagement.
Other times, it’s a recurring partnership that supports your strategy long-term.
The goal isn’t to offload responsibility. It’s to fill gaps your team can’t cover yet and to get critical work done without slowing down larger projects.
When evaluating potential partners, here’s a quick checklist to follow:
Best For
Teams that need quick access to specialized expertise or extra hands for complex, time-bound projects.
Watch Out For
Don’t treat outsourcing as a default fix.
If a skill becomes core to your strategy, consider bringing it in-house. But for niche or technical projects, keeping trusted external support can be more practical.
Choose partners who understand your brand voice. AI-first SEO still needs human context.
In practice, it’s rare that a team is fully built, bought, or borrowed.
You’ll probably use all three, often at the same time.
How much you lean on each one depends on factors like:
Your current team’s strengths and bandwidth
Budget flexibility for hiring or contracting
The urgency of upcoming SEO goals
How quickly AI search is evolving in your industry
Leadership’s appetite for experimentation
In my experience, many teams land somewhere near a 70-20-10 split. Which is roughly 70% built internally, 20% borrowed through outside experts, and 10% bought as new hires.
The exact ratio matters less than how deliberately you manage it.
Here’s how to keep that balance right:
Prioritize by impact: Build skills that sustain long-term visibility. Borrow when you need speed or experimentation. Buy only when a role becomes essential to your strategy.
Keep ownership internal: Even if outside partners execute the work, ensure someone on your team owns the outcome and applies the learnings.
Plan for rotation: As new AI SEO trends emerge, your mix will likely shift. What starts as a borrowed skill may become core within six months.
Audit regularly: Review your mix every quarter to see which skills rely too heavily on outside help. If a borrowed skill becomes recurring, start building it internally.
Follow this quick team review checklist to keep stock of your built, bought, and borrowed setup.
The key is flexibility and adaptability.
As priorities shift, don’t hesitate to rebalance how your team works.
That might mean promoting someone internally to take ownership of AI visibility, bringing in a freelancer to handle off-site optimization, or hiring a new analyst to deepen your data capability.
Adjust your structure based on what delivers the most impact, not what’s written on the org chart.
Your AI SEO Adoption Roadmap
You don’t need a massive reorg to evolve your SEO team for AI search.
You need a plan that helps your team build capability, test what works, and scale what proves effective.
This roadmap gives you that plan.
It breaks down:
What to focus on in each phase
How to build momentum
What progress should look like along the way
By the end, your team will know how to apply AI SEO principles consistently.
Note: This timeline is a starting point, not a rule.
Startups with smaller teams might compress this into 6 months. Enterprises coordinating across departments might need 15-18 months.
The timeline matters less than starting now and making steady progress.
Phase 1: Foundation
Start by taking stock of where your team stands.
Before diving into new tactics, align everyone around what AI SEO means for your brand and how your current approach fits into it.
This stage sets direction and gives your team the confidence to move with purpose.
Here’s what to focus on in the first three months:
Assess current capabilities: Review your team’s strengths across content, technical, and analytical areas. Identify which AI-era skills exist internally and which ones you’ll need to hire for or outsource.
Establish your visibility baseline: Search your most important topics in tools like ChatGPT, Perplexity, and Google AI Overviews. Track if (and how) your brand shows up.
Pick 2-3 priorities to act on: Choose the areas with the clearest opportunity to improve. That might mean tightening content clarity, mapping entities, or aligning off-site mentions.
Run a small pilot: Select a few representative pages and update them based on what you’ve learned. Then recheck whether those updates help your brand appear more often in AI answers.
Document key learnings: Capture what worked and what didn’t in a short internal memo. This becomes the foundation for next quarter’s priorities.
Goal: Build clarity, alignment, and a shared understanding of how AI search changes what your team prioritizes.
By the end of this phase, your team should understand what makes content discoverable in AI search, have a documented baseline to track progress, and have at least one small win that proves the approach works.
Phase 2: Acceleration
Once you’ve built your baseline, it’s time to turn insights into action.
The second phase focuses on building capability and momentum. This involves scaling what worked in your pilot, closing skill gaps, and introducing systems that help your team move faster together.
Here’s what to focus on over the next few months:
Strengthen capability: Run short training sessions to deepen AI SEO understanding across functions. If a skill gap exists, bring in a freelancer, consultant, or new hire to fill it quickly.
Encourage cross-functional collaboration: Bring content, SEO, analytics, product, and brand together under one shared visibility goal. Clarify ownership so responsibilities don’t overlap.
Expand your pilot: Apply what worked from Phase 1 to more pages or campaigns
Build repeatable workflows: Turn early learnings into working systems. Standardize how technical, analytical, and content tasks are executed for AI-driven discovery. Each function should know what “AI-ready” means in its area.
Use shared dashboards: Track AI visibility metrics in one place and review them as a team so everyone sees how their work contributes to results
Run monthly reviews: Check how well your team is adapting to new systems and responsibilities. Identify where people need support, additional training, or outsourced help.
Goal: Build capability, consistency, and accountability across your team’s AI SEO initiatives.
By the end of this phase, your team should operate with clear workflows and defined ownership across technical, analytical, and content areas.
You should also have unified dashboards that let all stakeholders track progress and collaborate without duplicated work.
Phase 3: Scale
This final phase turns AI-first thinking into how your team operates by default.
The goal now is to make the new skills, workflows, and decision habits permanent. This way, your AI SEO capability grows without needing constant resets.
Here’s what to focus on in the next six months:
Integrate what works: Expand the proven approaches from earlier pilots across your full SEO and content programs. Keep the frameworks that consistently improve visibility; drop the ones that don’t.
Solidify roles and ownership: Define who leads AI-related strategy, measurement, and experimentation. Clarify responsibilities so the team stays agile even as you scale.
Strengthen internal training: Turn what your team learned into short onboarding sessions, playbooks, or process docs. This keeps new hires aligned and prevents knowledge loss.
Plan for selective specialization: As your AI SEO programs mature, assign ownership where consistent work is required. That could mean promoting a team member to lead AI visibility reporting, assigning an SEO specialist to oversee off-site signals, or partnering long-term with a proven external expert.
Create leadership visibility: Share quarterly reports on AI-driven results and learnings with senior stakeholders. This keeps support (and budgets) growing with your progress.
Goal: Make AI-first execution routine and scalable across your team.
By the end of this phase, your team should operate with defined roles and responsibilities. You should have internal systems for training, reporting, and process consistency.
Leadership should have visibility into AI performance outcomes so the team treats AI SEO as an integrated function, not an experiment.
Measuring AI SEO Team Success
You can measure your AI SEO team’s success by tracking how often your brand appears in AI-powered answers.
Here are important AI SEO metrics to track:
Citation frequency: How often AI platforms cite your content as a source
Brand mention rate: How often your brand appears in AI responses
Platform coverage: Which AI platforms reference you (ChatGPT, Perplexity, Google AI Overviews, etc.)
Sentiment: Whether those mentions align with your brand positioning
It shows your AI Visibility Score and how many times your brand is mentioned across different AI platforms.
It also shows which prompts your brand appears for, revealing which topics your team’s content strategy is successfully targeting.
In your Brand Performance report, you can compare your brand’s visibility against multiple competitors.
The report includes insights like your Share of Voice (percentage of mentions compared to competitors) and sentiment analysis. This tells you whether AI platforms present your brand positively or negatively.
For larger organizations, Semrush offers Enterprise AIO, with team collaboration features and advanced analytics.
Specifically, your AI Visibility Score is a good overall indicator of your AI SEO team’s performance.
If it has improved over 3-12 months, it means your team is executing well. The skills are translating into real visibility.
If results aren’t showing after two quarters, revisit your priorities. You might be focusing on the wrong skills first or need to adjust your build/buy/borrow mix.
Pro tip: When you start building your team’s AI SEO skills, benchmark your brand’s AI Visibility Score alongside five competitors.
After 3-12 months, compare growth rates, not just final scores.
Your score might increase from 30 to 40 (+10 points). But if competitors jumped from 40 to 60 (+20 points), not only are they more visible — they’re also outpacing you.
Track relative growth to understand your true competitive position.
Get a Custom AI SEO Team Plan in 20-30 Minutes
AI SEO is built on traditional SEO. But there are more layers to it.
Your SEO team needs updated systems and upgraded skills so your brand gets mentioned (and your website cited) in AI search results.
We created the free AI SEO Team Building Assistant to turn everything you just read into a custom action plan for your team.
Download the file, upload it into your AI platform of choice (Claude, ChatGPT, Gemini), and follow the conversation.
This is an interactive session that adapts to your specific team, budget, and constraints. It’s not just a cookie-cutter report after a basic prompt.
It takes around 20 minutes to work through (but you should take your time with it). At the end, you’ll walk away with a complete implementation plan.
Here’s an example of the output, starting with the one-page plan:
You’ll also get a “Skills Ownership Map” showing which team member owns which skill. And which skills to build, borrow, or buy.
Plus a Phased Roadmap, KPI Tracking Framework, Leadership Brief, and 30-day checklist.
Everything is tailored to the specific inputs you provide in the interactive conversation.
Here are some tips for getting the most out of this assistant:
Block 30 uninterrupted minutes so you can really engage with the conversation
Have your current team structure in mind
Be specific in your answers (vague input = generic output)
Be honest about constraints (like budget, time, and capabilities)